Customer Service Manager
Resume:
MEGAN NICHOLE JEAN PARKER
Contact number 623-***-****
Goodyear AZ 85338
EMPLOYMENT HISTORY
Child Protective Services
**** **** ****** *** *** Floor
Peoria, AZ 85345
Temp From Aug 2011-March 2012
Permanent from March 2012 – current
Unit Secretary
Job Duties: Access Childs, input data, file documents, close on-going files and intakes, request information from designated areas. Copy, fax, and mail documents, mileage reports, input time sheets. Answer and direct phone calls received. Organize office and supplies. Find out what needs to order for supplies, as well as order supplies. Manage vehicle sign out sheets.
Training in Childs.
Lumea Staffing
101 Corporate Center
19820 N. 7th Street Ste. 145
Phoenix, AZ 85024
Wee Care Corporation
5220 N. Dysart RD. Building B.
Litchfield Park, AZ, 85340
October 2010-November 2011
Program Manager of DTT, DTS, and Respite House
Habilitation and Respite Provider
Admitting, Scheduler,
Duties for Program Manager: To manage employees, plan activities and events for consumers to do. Perform assessments to make sure consumers would be appropriate for the program, write goal. Attend ISP meeting. Review all IR s and submit them. Review all DTT/DTS goals and submit them. Make schedule for staff. Hold meetings when need. Gather information from support coordinators. Train new employees on every consumer, and policies. Manage consumer's hours by checking them in Focus.
Duties for Admitting and Scheduler: Call parents on service inquire and create an intake form. Contact Support coordinators and gather information needed. Schedule therapy evaluations and ongoing appointments. Fax documents, answer phones, send emails, and check Focus for authorization.
Duties for Provider: Provide programs and specialized services to consumers with mental and cognitive disabilities. The majority of services are designed to meet personal needs in there homes and in community-based settings. Helping the families with a varied or activities; participates in ISP meeting. Working with the consumer to help them in daily living skills, to modify inappropriate behavior or to teach the appropriate behavior for that situation.
Skills in: techniques of program training involving number of clients; planning activities designed to meet specific needs of individual clients; techniques of behavior modification; maintaining therapy equipment; providing basic nursing care; ability to understand and teach daily living skills, to act compassionately and caring while maintaining client rights. To training; preparing performance evaluations; work leadership and staff supervision; group facility management; data collection for client program planning; writing client program goals and objectives. ABILITY to: delegate responsibilities; resolve problems; answer question presented by vendors or agency staff regarding work processes, policies, organization, or healthcare and training methods; communicate verbally and in writing; prioritize tasks; handle emergency staffing situations.
Division of Developmental Disabilities
4000 N. Central Ave Suite 900
Phoenix, AZ 85012
Pinchot Home
July 2010-October 2010
Habilitation Tech II
Trained for Habilitation Tech III
Duties for Hab Tech II: Provide programs and specialized services to consumers with mental and cognitive disabilities. The majority of services are designed to meet personal needs in there homes and in community-based settings. Helping the families with a varied or activities; participates in ISP meeting. Working with the consumer to help them in daily living skills, to modify inappropriate behavior or to teach the appropriate behavior for that situation.
Skills in: techniques of program training involving number of clients; planning activities designed to meet specific needs of individual clients; techniques of behavior modification; maintaining therapy equipment; providing basic nursing care; ability to understand and teach daily living skills, to act compassionately and caring while maintaining client rights. To training; preparing performance evaluations; work leadership and staff supervision; group facility management; data collection for client program planning; writing client program goals and objectives. ABILITY to: delegate responsibilities; resolve problems; answer question presented by vendors or agency staff regarding work processes, policies, organization, or healthcare and training methods; communicate verbally and in writing; prioritize tasks; handle emergency staffing situations.
Petsmart
1561 N Dysart
Avondale, AZ 85323
April 2009- December 2009
Bather in grooming salon
Bather Duties: Ensures the safety and security of pets. Prepare dogs for bathing by trimming nails and cleaning ears Bathes and dries dogs. Answers telephone calls, helps clean Salon, and maintains detailed records of services performed.
Golden Corral
17674 N Litchfield Drive
Surprise, AZ 85374
May 2008- April 2009
Server, Line Attendant
Job Duties: Greeting and directing guests to assigned tables; cleaning tables and placing drinks in glasses, serving menu cards to customers and getting their orders; announcing current menu or daily specials; checking to see plates and glasses are clean; promptly serving food while ensuring quality and accuracy of orders; attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; and performing other tasks as assigned.
Concentric Home Health
4250 N. Drinkwater Blvd.
Suite 165
Scottsdale, AZ 85251
May 2008- July 2008
Habilitator, Respite Worker, Caregiver
Duties for Provider: Provide programs and specialized services to consumers with mental and cognitive disabilities. The majority of services are designed to meet personal needs in there homes and in community-based settings. Helping the families with a varied or activities; participates in ISP meeting. Working with the consumer to help them in daily living skills, to modify inappropriate behavior or to teach the appropriate behavior for that situation.
Direct Care Personnel
12540 W. San Miguel Litchfield Park, AZ 85340
November 2007 - April 2008
Habilitator, Respite Worker, Caregiver
Duties for Provider: Provide programs and specialized services to consumers with mental and cognitive disabilities. The majority of services are designed to meet personal needs in there homes and in community-based settings. Helping the families with a varied or activities; participates in ISP meeting. Working with the consumer to help them in daily living skills, to modify inappropriate behavior or to teach the appropriate behavior for that situation.
T.G.I. Friday
14127 W. Bell Road, Surprise, AZ. 85361
February 2007- February 2008
Hostess, Curbside, Busser, Food runner, Expo, Dishwasher, and Trainer.
Job Duties: Greeting and directing guests to assigned tables; cleaning tables and placing drinks in glasses, serving menu cards to customers and getting their orders; announcing current menu or daily specials; checking to see plates and glasses are clean; promptly serving food while ensuring quality and accuracy of orders; attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; and performing other tasks as assigned.
Village Inn
14539 W. Grand Ave., Surprise, AZ 85374
February 2006- February 2007
Hostess, Cash registrar, Busser, Expo, Server.
Job Duties: Greeting and directing guests to assigned tables; cleaning tables and placing drinks in glasses, serving menu cards to customers and getting their orders; announcing current menu or daily specials; checking to see plates and glasses are clean; promptly serving food while ensuring quality and accuracy of orders; attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; and performing other tasks as assigned.
The UPS Store
13980 W Bell Road, Surprise, AZ 85374
October 2006- December 2006
Front attendant
Job Duties: Cash registrar, Stock, weighing boxes, packing boxes, loading boxes, sorting mail, sending faxes, coping papers, cleaning shop, closing shop. Deliver exceptional customer service
Receive/process packages for courier shipping.
Operate copiers, fax machines, binding equipment
General housekeeping duties.
Albertsons
14551 W. Grand Ave., Surprise, AZ 85374
October 2006- November 2006
Courtesy clerk
Job Duties: Stocked items, bagged groceries, helped people out to there cars, gathered carts from the parking lot.
VOLUNTEERING WORK EXPERIENCE
Alamogordo Public Library
920 Oregon Ave. Alamogordo, New Mexico 88310
Summer 2000
Stocked books, helped people find what they are searching for, helped set up events held.
Red Cross Association
Anderson Air Force base Yigo, Guam 96929
Summer 2001
Front gate, job duties: clerical work.
Women's Center: clerical work.
Del Webb Memorial Hospital
14502 West, Meeker Blvd., Sun City West 85375
Summer 2005- Spring 2006
Ambassador: helped people find there ways around the hospital, and clerical work.
Physical Therapy: clerical work and helped direct people on there way out or help them to the vehicle.
Children's Center: helped with snack time, nape time and playtime.
Rehabilitation Center: clerical work, and worked with some of the patient.
EDUCATION
2004-2007 Willow Canyon High School
17901 West Lundberg Street
Surprise, Arizona 85374
2003-2007 Estrella Mountain Community college
3000 North Dysart Road
Avondale, Arizona 85392
GPA: 3.5
Classes : Mat082, Eng061,Com100,Cpd160, Eng101,Rdg081,and Hes271
2007-2007 Primavera Online High School
3029 North Alma School, Suit 226-227
Chandler, Arizona 85224
Graduation December 19,2007
Certifications
Article 9
Cpr & First Aid
Medication Administration
Aspiration Training
Lifting Training
Finger Print Clearance Card
ABA/Habilitation Training
REFERENCES
Derek Raetz
Kathleen Cruz
Virginia Dominguez
Contact this candidate