Senior IT Professional
Resume:
Larry Lyles
Greensboro, North Carolina 27407
Email: ***********@*******.***
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PROFESSIONAL SUMMARY
Experienced Systems Administrator/Analyst with attention to detail and multi-tasking. Strong skills in network administration, project management and technical support. Keen analytical skills for recommendation and development of hardware/software for targeted departmental PC requirements. Desire to utilize specialized skills in an environment that offers upward mobility and advancement.
COMPUTER SKILLS
A+ Certification, MCSE
Windows 95,NT Administration Unix Pascal Novell
Windows 2000 Administration SMS Postscript DEC
Cobol AS/400 SAP Sun Microsystems
Fortran Seimen’s 2240 Printer JES 2 MVS, ESO
STP 4400 Robotic Systems OMEGAMON Netview Job Trac
Basic VMS and ETMS SMS
Professional Experience
DLA Piper, Raleigh, NC ( First year as contractor)
June 2005- June 2008
2nd Level Technician
• Supported Law office combining attorney and staff of 22 people
• Supported Windows XP With Microsoft Office, modified with Mac Pac, Worksite and other law firm tools
• Support document management software, Docs Open and Interwoven Desksite
• Image desktops and laptops using Altiris
• Support Backup software for desktops and laptops using Altiris Recovery Solutions
• Provided onsite support of Cisco Routers, Switches and Window based servers.
• Support, setup and configured Cisco VOIP phones using call manage software
• Installed and Configured Cisco IP communicator
• Setup and installed Network and local printers ( HP4350’s 4700’s 5500’s 4345 Digital Senders)
• Reserved IP address for network printers.
• Setup video Conference on Kodak systems.
Apex Systems, Raleigh, NC (Contract for Compaq, Cree)
June 2001- 2005
Team Leader / Project Manager
• Supervise a team of ten technicians on a Windows 2000 rollout
• Upgraded one Windows NT4 Server to Windows 2000 server
• Setup and configured two clean Windows 2000 servers
• Resolved all the issues experienced by the technicians during the installations
• Setup a checklist for each tech to follow as a completion of install
• Managed the hours budgeted for the project
• Coordinated break schedules and lunches for each employee
• Wrote and completion report describing problems experienced during the project
AC Corporation, Greensboro, NC
April 2000- June 2001
Assistant Network Administrator/Project Manager
• Set-up and maintained Exchange Server for home office and Winston-Salem office
• Managed day-to-day operations of network in a Windows NT 4.0 LAN environment using DHCP, MS Office and AutoCad 14, 2000 and 2000i
• Researched and analyzed numerous software packages and recommended department specific software/hardware for end users
• Configured and enhanced PC for Marketing Department to develop website and marketing tools
• Coordinated installation of software and configuration of PC’s for various departments
• Supported multiple users by troubleshooting and resolving network, hardware and/or software issues
• Responsible for implementing and administering SMS
• Setup similar network to test and document problems occurred when running a 2000 environment
• Tested all current application and possible upgrades against Windows 2000
Teksystems, Greensboro, NC (Contractor)
February 1999 -March 2000
Field Technical Support Analyst - Sprint, Asheboro, NC
• Supported end users at various Sprint locations utilizing Windows NT 4.0 and Windows 95 on a LAN TC/IP base environment
• Installed and set-up new and old PC’s by replacing hard drives, adding CD ROM’s and memory
• Analyzed and persuaded managers to replace old PC equipment
• Resolved software issues for departments using MS Office, PROCOMM, Extra Office Client, Banyan, Beyond Mail, EWO, Mapviewer and other specialized software
Teksystems, Greensboro, NC (Contractor)
August 1997- February 1999
Project Manager - Wachovia, Winston-Salem, NC
• Supervised the DTRI (Distributed Technology Refresh Initiative) Project Team
• Managed network administration of DTRI-PDC, DTRI-BDC and other Novell servers
• Routinely solved TCP/IP and other network related problems
• Resolved computer issues for a staff of 220
• Installed IBM Y2K compliant software, HP Vetra and NCR non-Y2K compliant PC’s
• Upgraded hardware and created ghost image for Wachovia COE
Teksystems, Greensboro, NC (Contractor)
February 1997 – July 1997
Network Administrator - Volvo, Greensboro, NC
• Installed and configured PC’s in a LAN Networking environment with a Win NT 4.0 and Win 95 based operating system
• Setup workstations on the network
• Setup an configured network printers
Teksystems, Greensboro, NC (Contractor)
November 1996 – February 1997
MVS Analyst - Sabre, Winston-Salem, NC
• Supported MVS and PC end users via telephone
• Troubleshooting and resolving issues for Mainframe Applications IMS, TSO, VPS, SDSF, ISPF, Merlin, Boole and Babbage, VM, Profs, TPX, peripherals and airport terminals
• Reset passwords for mainframe applications, internet and LAN
• Configured Proxy setups, modem installation and installed new software
Addecco, Greensboro, NC (Contractor)
October 1995 – October 1996
Help Desk Technician Coordinator - Unisys Corporation, Winston-Salem, NC
• Provided technical support for various customers
• Diagnosed problems and dispatched field technician to customers’ location to initiate repairs
• Ordered computer parts for technicians and assisted with technical problems
Addecco, Greensboro, NC (Contractor)
July 1995 - September 1995
Assistant Systems Administrator - Camco Manufacturing Inc, Greensboro, NC
• Provided help desk support in a LAN Networking environment by telephone and/or on-site to computer users throughout the company
• Conducted major systems hardware and software support
• Replaced motherboards, hard drives, power supplies and upgraded components to keep systems operating
• Supported users in Word, Excel, Access, Paradox and PowerPoint environment
Kodak, Greensboro, NC
April 1993 – July 1995
Unix Administrator
• Implemented procedures that allowed companies to transfer data from their personal computer to main servers
• Maintained servers and resolved problems within the systems in Windows 95 and Unix-Sun Systems environment.
Education
AS Information Systems, 1991
DeVry, Decatur, GA.
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