Customer Service Quality Control
Resume:
Leonardo Cirizola Jr.
**** ****** ***** ***** **. Orlando FL. 32835
emqeb6@r.postjobfree.com
______________________________________________________________________________
Administrative and Customer Service professional with 15 + years of experience and strong problem solving skills within the credit, sales, customer service and logistics industries as well as the ability to understand and streamline SOP’s.
PROFESSIONAL EXPERIENCE
Softrock.Org – Orlando, FL. 03/11-02/12
Verification and Client Services Specialist (Independent Contractor)
• Representing approximately 25 employers and staffing agencies who post jobs on multiple sites nationwide.
• Responsible for reviewing and processing applications for hire.
• Verifying information that applicant has supplied on employment application and conducting pre-screening process.
• Reviewing applicant past education history.
• Offering alternate options that may possibly enhance options for applicants.
• All verification and pre-screening process done via phone.
Kelly Services /Kraft Global, Inc. – Orlando, FL. 10/10-01/11
Temporary Logistics Administrative Coordinator
• Processed house sales, sample orders, liquidations, and donations.
• Processed branch to branch orders.
• Scheduled and processed inbound deliveries.
• Processed payroll for 80+ employees in Kronos.
• Ordered supplies in smart kart system.
• Processed invoices for accounts payable.
Rodeway Inn Maingate – Kissimmee, FL. 02/10-08/10 Night Auditor
• Processed all shifts payments (cash, credit card and direct bill) forms to account receivable.
• Made any adjustment(s) necessary for reimbursement and record transactions in system.
• Counted drawers and assured they are correct and ready for next shift.
Front Desk Associate
• Processed different payment methods for authorization and payment.
• Solved any discrepancies with guest accommodations.
• Provided world class customer service.
Select Staffing/Florida Hospital / Moran Printing (RR Donnelley) – Orlando, FL. 10/09-01/10
Data Entry/Fit tester / Shipping
• Ensured the fitting of respiratory masks, entered data into system and distributed info and masks to internal staff.
• Conducted counts, quality control checks and fulfillment of Disney CL projects and shipping of product for Disney in timely fashion.
RemX Staffing/Wallenius Wilhelmsen Logistics – Woodcliff Lake, N.J 07/08-06/09
Documentations Specialist
• Ensured that all AES #’s were within compliance for customs export declarations and proper descriptions, as well as count.
• Printed POL/POD reports, non-negotiable, waybill, bill of ladings and originals to send to customers and customs.
• Sent Fed-Ex, DHL, UPS and TNT out to customers and customs for review and documentation.
• Tracked & traced missing master bill of ladings for entry into Saga system as well as tracking & tracing cargo, bills, and payments.
• Documented specific information for civilian and military cargo.
EWP Staffing/Office Team/ Scott Temping – N.Y. / N.J. 05/07 – 04/08
Temp Candidate
• Executed and excelled in all assignments while gaining valuable experience.
• Administrative Assistant
• Clerical
• Bookkeeping
AXA Advisors, LLC - Woodbridge, N.J. 12/04 – 11/06
Financial Services Representative
• Managed personal and business accounts to reach financial goals by working with different types of investments to create comprehensive and suitable financial plans.
• Arranged and conducted various workshops and seminars to acquire clientele.
• Conducted “Risk Analysis” for clients.
• Processed applications to ensure their completion and worked with underwriting staff closely to acquire proper policies for clients.
• Recruited new financial representatives to expand the team and coverage area using some people click software.
• Worked with HR, District, and Branch Manager to set parameters for new hires.
First Investors Corporation - Fairfield, N.J. 04/04 – 12/04
Financial Services Representative
• Assisted clients in achieving their goals by working with different types of investments including retirement plans, mutual funds and life insurance and variable products.
• Managed clients’ accounts and serviced clients on a regular basis.
Hudson United Bank - Mahwah, N.J. 05/99 – 12/03
Supervisor/ Senior Lead - Customer Service Representative Dept. 06/01 – 12/03
• Proactively supervised by conducting staff meetings, managed & coached CSR and assisted with escalated calls.
• Interviewed and determined eligibility of candidates for positions and trained new hire’s.
• Updated department manual to disburse amongst executive and rep levels.
• Evaluated customer and store accounts for quality control purposes.
• Serviced client accounts and responded to various client inquiries.
• Appointed with end of month, quality control and daily & weekly statistic reports provided via call queue system.
• Handled AP/AR for merchants and customer accounts on multiple deferred interest plans.
Correspondence Liaison/ Senior Representative – Credit Department 05/99 – 07/01
• Processed retail credit applications.
• Determined adequate credit limits based on credit report information.
• Researched fraudulent applications and forwarded to proper authorities.
• Corresponded with customers regarding declined credit applications.
• Archived all retail credit applications and coded for quality control purposes.
• Trained new employees.
Skills/Abilities:
• Microsoft Word, Excel, Outlook & Power point
• Insmark, Methuselah
• Smart Kart system
• Warehouse Business Systems (WBS)/AS400
• SAP/ SAGA
• Ability to manage and train small and large groups.
• People Click software used in talent acquisition.
• Choice Privileges Software.
Education/Military Experience:
Pace University - Pleasantville, NY 08/91 – 05/92
• Business Administration and Business Management (Not finished)
U.S. Marine Corps. 1993 - 1997
• Aviation Calibration Repair Technician
• Motor Transport Mechanic.
Licenses / Certifications:
• Previously acquired Series 6, Series 63, Life Insurance and Variable Products.
Languages: English and Spanish.
Contact this candidate