Customer Service Administrative Assistant

Sonia I. Ortiz Maldonado

**** ******** ****** #*** *** Diego, Ca 92116 619-***-**** ********@*****.***

Career Objective An Administrative Assistant position which will give me

the opportunity to learn and progress in order to contribute

to your company.

Work

Experience

12/2000 – 9/2011 Columbia Wholesalers Inc. - 3800 Main St. Chula Vista, CA 9191

Position: Administrative Assistant

• Answered the phones

• Performed data entry, and filing

• Prepared letters and memos in MS Word

• Produced end of the month sales reports

• Prepared purchase orders and invoices

• Sent faxes

• Excelled in customer service

• Handled petty cash

• Scheduled meetings and travel arrangements for the CEO

• Account Receivable

• Ordered Office supplies

09/ - 12/2000 Thrifty Car Rental-1120 Laurel St. San Diego, CA

Position: Customer Service Representative

• Received clients who had reservations

• Sold contracts

• Closed and computer-filed client contracts

• Answered phones

• Performed cash transactions

07/1996 - 01/2000 Playtex Dorado Corporation-Box 398 Comerio, PR 00782

Positions: Receptionist and Human Resources Clerk; Secretary

• Handled operational switchboard

• Greeted company affiliates from the United States

• Scheduled appointments for job interview

• Filed documents

• Tended to employee’s records under the strictest of confidence

• Handled medical insurance benefits to employees

• Verified letters of recommendation

• Handled employee termination issues

• Organized annual company gatherings for an average of 600 employees

• Handled and classified paychecks

• Did computational data entry

• Organized corporate meetings

Skills

• Typing: 50 wpm

• Knowledge of Windows 2010, MS Word, Excel, PowerPoint, and outlook

• Bilingual in English and Spanish

• Strong analytical and organizational skills

• Excellent interpersonal skills, phone manner, and office etiquette

Education San Diego City College

General Studies 2006

Pablo Colon Berdecia High School

Degree: High School Diploma 1987

Volunteering

• Volunteered as a Data Entry Analyst and File Organizer at the Comprehensive Health Center at (3177 Ocean View Blvd., San Diego)

• Served as translator for encounter groups throughout my community in Puerto Rico

References Upon request

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