Customer Service Manager

W. Grant Hooper, PHR

**** **** ***** ********, ******* 47630

812-***-**** emasbn@r.postjobfree.com

Professional profile: Experienced manager with extensive human resource experience. Certified Professional in Human Resources.

Qualifications:

Over 20 years of management experience encompassing all aspects of operating a successful business.

Extensive HR experience including payroll, scheduling, recruiting and training. .

Proven ability to supervise, recruit, hire and train staff. Examples include: Project lead for new location openings and training of new unit managers

Education:

Bachelor of Science in Business Administration, University of Tennessee. 3.19/4.0

Experience:

2003-present Burlington Coat Factory, Evansville, IN, General Manager

Responsible for operation of a multimillion dollar business employing over 50 people. Recruit, train and supervise managers and associates to provide exceptional customer service while maximizing sales and controlling expenses. Administer payroll, benefit, scheduling and other HR functions.

Selected to open new store locations, training managers and staff in systems and operations.

Store chosen as test store for new hardware rollout, upgrade to OS, servers, software.

Regional training store for new selling specialist program.

Highest manager effectiveness rating in the region in internal employee surveys.

1998-2003 Goody's Inc., Lexington, KY, Regional HR Operations Manager

HR administrator for 27 stores in 3 states. Recruited and hired managers and other salaried and hourly staff. Supervised managers in HR situations. Handled employee issues relating to HR policies and procedures including benefits, compensation, supervisor issues, and other related areas. Advised store managers on HR issues, approved annual reviews and compensation increases, and acted as support for stores in all areas of HR.

1988-1998 JCPenney, Owensboro, Hopkinsville, and Hazard, KY Assistant Store Manager

Recruited, trained, scheduled and supervised employees to provide good customer service. Planned and bought merchandise to maximize return on company investment. Executed merchandising guidelines to provide best sales to square footage. Performed all store management functions including accounting and opening/closing.

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