Customer Service Engineer

nnai

Summary:

• Overall experience of *.* years ;2 years in Mobile Testing on telecom and finance domain and 8 month in customer support services

• Working Experience of Testing of VAS Portal PDA devices (Blackberry, iPhone , iPad)

• Working Experience of Testing Tools-QC, QTP ,Nemo, Device Anywere(Beginner)

• Experience in Requirement analysis, Test-planning, Technical design.

• Good knowledge in creating Test Case and Test Reports Knowledge of writing Test Case

• Good knowledge in end to end testing and unit testing of applications in Blackberry, iPhone , iPad

• Experience in Writing, Reviewing and Testing various Test Cases

• Knowledge of Telecom domain and working in Morgan Stanley Smith Barney(Capgemini)

• Excellent communication and presentation skills to interact with Business Users, Architect, Solution Provider

• Experience in various phases of testing like Functional, Integration, System and Regression Testing.

• Excellent communication, interpersonal and analytical skills.

• Willing to learn new technologies and taking lead in accepting challenges.

• Believe in organizing, planning and juggling multiple priorities to maximize productivity.

• Believe in setting high performance standards for self and exceeding them.

Technical Knowledge:

Language/Technology :Mobile Testing Manual and Automation testing C .C++,

Tools : Nemo , QC, QTP, JIRA , Device Driver (Beginner)

Platform : Windows (2003, 98, XP), Putty , Blackberry , iPhone , iPad

Work Experience:

• 2 year experience in Mobile Testing on telecom and finance domain .

• 8 month experience in Domestic BPO as a Customer service provider

PROFESSIONAL EXPERIENCE

Project Experience Highlights:

Company : Anupam Technology(Kolkata)

Designation : Customer service executive

Team Size : 18

Duration : June 2008 to February 2009

Environment : Voice and Non Voice

Description

Solve queries of customer on various aspects and selling product s as per the requirement

Responsibilities:

• Solving query of the customers on very aspect through voice and non voice process

• Selling product s as per the requirement

Company : Onmobile Global Ltd

Project : VAS Testing

Tools/S/w : NEMO ,QC, JIRA, Ozone

Designation : Quality Analyst Engineer

Team Size : 7

Duration :July 2009 to July 2010

Environment : Windows XP , Vista , Putty

Responsibilities :

• Requirement analysis and to find out what changes needs to be done into the setup to implement the particular requirement and then estimating the time required to implement the requirements.

• Writing the test cases as per the Clients Requirement

• Manual/sanity/End to End testing of the application

• Calculation of Detailed Expected result and Execution of test cases.

• Preparation/ Documentation. of Test cases and applicationl design (High Level and Low Level)

• Developing the application according to the requirements.

• Preparation of detailed unit test plan to test all the conditions based on the both business and technology requirements

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Company : Capgemini

Project : MSSB Mobile Phase

Tools/S/w :QC, JIRA, Device Driver,QTP

Designation : Quality Analyst Engineer

Team Size : 5

Duration :July 2010 to Present

Environment : Blackberry, iPad, iPhone , Window XP

Project Details:

Morgan Stanley like to reach there Customer+ internal users and stakeholder dynamically and efficiently at all the time for which they setup mobile application through which they can reach them in a single touch.

The project is all about web/Device based mobile testing, in which I deal with different flow and functionality of PDA devices(Blackberry,iPhone,iPad,SmartPhone) as well as application also high priority functionality across subset of functionality and feature of 3D platform in different area like Authentication/Login and portfolio. The project will make different FAs associated with MS and MSSB to reach out there customer dynamically and efficiently

Roles:

• Actively involved Test Execution and daily Test Reporting.

• Actively involved in weekly conference calls with clients on planning team activities.

• Responsible for defect reporting and tracking using defect tracking tool JIRA, TeamTrack.

Responsibilities :

• Requirement analysis and to find out what changes needs to be done into the setup to implement the particular requirement and then estimating the time required to implement the requirements.

• Writing the test cases as per the Clients Requirement

• Manual/sanity/End to End testing of the application

• Functional/manual /Performance testing of the application

• Calculation of Detailed Expected result and Execution of test cases.

• Preparation/ Documentation. of Test cases and applicationl design (High Level and Low Level)

• Developing the application according to the requirements.

• Preparation of detailed unit test plan to test all the conditions based on the both business and technology requirements

Academic Qualification:

• B-Tech in Computer Science and Engineering from I.A.C.R Engg. College (Orissa). with 75% aggregate.

• HSC from B.I.E.C.(State Board , Bihar) securing first class, 60%.

• SSC from St. Paul’s Academy (I.C.S.E) with first class 73%.

Extracurricular Activities:

• Worked for Taru Mitra. Taru Mitra is an organisation which works for environment.

• Participated in annual gatherings at school and college level.

• Participated in dance competitions and cultural activities.

• Won several prizes in Cricket competition in College/professional life

Personal Details

Date of Birth : 17 – September – 1986

Passport No : H3070194

Father Name : Jag Narayan Singh

Mother Name : Kanti Devi

Current Address : H.No-10,Kanadasam 3rd street Archna Nagar Perangalatur,Chennai- 630002

Permanent Address : H.No-154,Kanti Kutir,Sidheshwar nagar,Patna-800001(Bihar)

I, Santosh Kumar, here by affirm that the above information is true to the best of my knowledge.

Place - Chennai Signature:

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