Customer Service Sales
Resume:
Darlene R. McDonough
Escanaba, MI 49829
*.*************@*****.***
KEYWORDS
Human resources, records management, shipping & receiving, administrative assistant, customer service, AR/AP, payroll, sales, document processing, training, supervision. medical billing and coding, machine (medical) transcription.
JOB OBJECTIVE
To use my extensive executive administrative and human resource experience, as well as my technological and communication abilities to enhance the positive and progressive image of your company.
PROFILE
• Motivated, personable professional with a successful 14-year record of accomplishment
• Talented with a quick mastery of technology
• Diplomatic and tactful with professionals and non-professionals
• Accustomed to handling sensitive, confidential records
• Demonstrated history of producing accurate, timely reports and business documents
QUALIFICATIONS SUMMARY
• Administration/Organization
o Executive Secretary/ Marketing/Sales
o Planned/coordinated daily operations assuring an adequate supply of raw materials o Processed invoices/insured accuracy of bills of lading
o Processed sales orders o Hired and trained personnel
o Met production schedules o Compiled payroll and taxes
o Packaged/shipped/delivered orders o Banking transactions
• Customer Service
Provided exceptional customer service resulting in the majority of business growth generated from referrals and repeat business.
• Communications Training/Marketing
Hired and trained 20-25 employees to operate embroidery machinery and digitizing software to meet production goals and increased production by 25 percent each year. Promoted the business via repeat business, business connections, internet and cold calls.
• Computer/Software
Proficiency using MS Office Suite, Digitizing Software creating Vector files, QuickBooks Pro, Voice Recognition Software (Dragon Naturally Speaking), Document Processing, Medical Document Processing, Office and Medical Transcription.
• Office Support
Typing (72 wpm), fax, copiers, EFT, multi-line phone, telephone switchboard, cash registers.
• Personal
I have a strong work ethic, as well as dedicated, cooperative, conscientious, and dependable, organized, and have excellent time-management skills.
Work Experience
• Embroidery by Michellene
Co-owned and managed (1987-2007) commercial embroidery business. Interviewed, hired and trained/coached six person staff. Grew business from one account to 150+ accounts from cold calls, repeat orders, referrals, and internet inquiries. Made sure raw materials and drop shipments were accurate and received properly and work was completed and shipped on time. Responsible for all shipping, including all paperwork for both U.S. and International shipments, including the military. Worked with transportation companies to ensure all paperwork and addresses were carried out per customer orders, particularly the military.
• Mead Paper – First Line Supervisor
Supervised 18 hourly employees in a Union environment in the Roll Wrapping & Shipping Department. Worked with supervisors and hourly personnel in many other departments to keep the manufacturing process up and running when our department was down for maintenance, etc.
Worked with local Railroad Company to order in railcars due to anticipated switches (heavyweights or lightweights) and set up and called the switches with our on-site rail personnel. Also was trained in Dispatching truck loads to fill in when needed.
Worked with staff and outside contractors developing Training Manuals for the E-4 Project and helped set up training sessions for hourly and salaried personnel for the Project.
• Mead Paper – Executive Secretary
Performed secretarial duties for the Executive Vice President, Marketing and Sales, and his Inside/Outside salespeople. Also acted as the Advertising Liaison for the Division. Made all travel arrangements, including International, for all Sales/Marketing personnel and made all arrangements for sales meetings, customer outings.
Continued to schedule employees (Southern-swing schedule) for E-3 Paper Machine System on a weekly basis and worked with HR to schedule Labor Pool personnel to fill vacancies.
• Tutoring
While enrolled at Bay de Noc Community College, I tutored several students in Business English, Computer Concepts, Word, Medical Terminology I & II.
Education
Bay de Noc Community College
• Associate Degree in Office Systems/Medical Office Specialist (2012)
• Some classes toward Associate Degree in Business Administration
Related Skills
• Proficient in:
Word
Excel Power Point
Dragon (voice-activated software)
Access QuickBooks Pro
• Relevant Classes:
Microsoft Word Application Professional Office Technologies and Procedures
Advanced Microsoft Word Applications Records Management
Microsoft Excel Input Technologies (Dragon Naturally Speaking)
Microsoft PowerPoint Business English and Proofreading
Microsoft Access Document Processing
Computer Concepts Business Communications
Machine Transcription Public Speaking
Volunteer/Community
Volunteer for a number of activities, including helping to prepare and make 2,500-3,000 pasties for bi-annual fundraiser for the Salvation Army.
Provide respite care for the elderly support system.
Darlene R. McDonough
REFERENCES:
Shirley Gollach, Instructor at Bay College, Escanaba, MI 49829 906-***-****
Brent Madalinski, Instructor at Bay College, Escanaba, MI 49829 906-***-****
Carol Cervantes, 421 Dakota Avenue, Gladstone, MI 49837 906-***-****
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