Customer Service / Assistant

Destinijoy Harrington

**********@*****.***

**** ****** ***** ************, **. 32210

Home: 904-***-****

Cell: 904-***-****

Objective: Seeking to obtain a position, where I may enhance my interpersonal computer information systems skills to further professional growth.

Education:

Florida State College of Jacksonville (formerly FCCJ)

Associate of Arts - December 2007

University of North Florida (presently)

Bachelor of Science/Computer and Information Systems

Expected graduation date: May 2013

Experience:

Book Store Customer Sercvice Rep

Answered incoming calls using agreed upon procedures.

Clarified client requirements by probing for and confirming understanding of the customer's request

Cashier

Maintained and retrieved general knowledge of bookstore services

Substitute Teacher

Assume all the responsibilities of the regular teacher including his/her special duties

Review and follow the lesson plans provided by the regular teacher

Secure materials and equipment necessary to complete the lesson plan

Start class promptly after the bell and be prepared in advance for emergencies by having alternative activities

Contact the principal or designee if lesson plans are not available

Prepare a written report summarizing classroom activities, assignments, and any comments for the regular teacher

Information Security

Communicated with client or employee via e-mail or phone using agreed upon procedures

Probed, clarified and confirm understanding of employee or client requirements or problem

Processed requests using (Mercury/HP) Test Director, Business Objects, People Soft, SAP, e-Case and CTM

Collected data and create reports for team audits

Created and deleted user information for clients depending on security clearance.

Data Integrity Specialist

Communicated with brokers and account executives via e-mail and phone using agreed upon procedures

Probed for client needs and concerns and confirm understanding of specified requirements

Updated customer files as needed; Data entry

Transferred misdirected customer request to an appropriate party

Maintained broad knowledge of company loan programs and services

Created submission and cancel files

Shipped cancel files to corporate office

Benefits Consultant

Answered incoming calls from Sodexho employees using agreed upon procedures.

Clarified client requirements by probing for and confirming understanding of the clients request

Updated client files as needed using SAP

Transferred misdirected customer request to an appropriate party.

Maintained and retrieved general knowledge of benefit programs and services

Work History:

Human Resource Management Information Security Intern

Convergys Corporation Jacksonville, FL 2008-2009

Data Integrity Specialist

Master Financial, Inc. Jacksonville, FL. 2005-2007

Annual Enrollment Benefits Consultant

Convergys Corporation Jacksonville, FL. 2003 & 2004

Kelly Educational Services

Substitute Teacher Jacksonville, Fl. 2010-Present

Kelly Services

Benefits Consultant for Allstate Jacksonville, Fl. Aug. 3-22

eFollett Bookstore

Customer Service Rep. Jacksonville, Fl. 2012 -Present

Skills: Microsoft Word, Excel, and Power Point

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