Customer Service Sales Representative

CHRISTOPHER DELFYETT

***-** ****** ******, *** 6B Phone: 718-***-****

Jamaica, N.Y.11435 Email: *********@*****.***

EXPERIENCE

Asta Funding, Englewood Cliffs, NJ January 2011-November 2011

Collections Agent

• Total accumulation of outstanding balances in excess of $400,000.

• Recover monies that are in arrears by negotiating for either balance in full or settlement amounts and payment plans that meet departmental guidelines

• Total amount of inbound and outbound calls conducted on Noble dialer are up to 300.

• Collect on delinquent accounts such as credit cards, phone providers, auto loans, personal loans, repossessed vehicles, liens and judgments.

• Abide by all state and federal laws in over forty five states and maintain license to operate in the state of Idaho.

Primerica Financial Services, Paramus, NJ May 2010-Present

Financial Educator

• Conduct presentations to families so they can become properly protected, debt-free and financially independent.

• Provide the best customer service that will only benefit the client.

National Debt Association, Garden City, NY November 2008-January 2009

Sales Representative

• Sold modification programs on behalf of experienced attorneys to potential clients with possible R.E.S.P.A. and Truth in Lending Violations in their mortgage.

• Facilitated cold calls to clients whose mortgages required renegotiation to avoid foreclosure or short sale.

• Closed one client per every 1.5 weeks.

Refinance.com, New York, NY November 2007- May 2008

Analyst

• Closed 4 loans per month utilizing Federal Housing Administration and Department of Housing and Urban Development guidelines.

• As part of team refinanced mortgages between $89,000 -$200,000.

• Initiated first steps of the loan process contacting customers of various banks, such as EMC Mortgage Corp. and or retail customers through internet/radio campaign.

• Gathered necessary information pertaining to the home and mortgage to determine accurate assessment of whether or not the loan could be approved for the borrower.

• Dealt with variety of databases to accomplish the job.

• Written updates to brokers, clients, and appraisers

TFC Credit Corporation, Floral Park, NY September 2002-November 2007

Primary Collections Agent

• Collected an average of $450,000 annually for company issued student loans.

• Responsible for recovery of delinquent accounts ranging in the amount of $2,000- $75,000.

• Negotiated arrangements for payments on accounts in default to prevent cancellation and transfer to collection agency process.

• Managed department processes and training for collections personnel.

Cell Net, Long Island City, NY October 2002-January 2003

Telemarketing Sales Associate

• Conducted cold calling phone based sales for T-Mobile Dealer.

• Qualified leads by performing credit checks on all current and potential customers.

• Established news accounts by eliciting customers or converting competitor cell phone subscribers.

Realty I.Q., New York, NY May1999- April 2001

Senior Research Associate

• Provided relationship management for internet based real estate listing service for broker and realtor clients.

• Produced content for national databases and real estate publications.

EDUCATION

Licensed to Sell New York State Life Insurance

State University of New York at Oswego

BA History, December 1997

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