IT Manager

Resume of Richard Grubb

***** ********* ****, ******* ********, 80433, h: 303-***-****, c: 720-***-****

Professional Summary:

An innovative IT Operations Manager / Senior Systems Engineer with over 20 years’ experience in managing, architecting and administrating networks, corporate security, user collaboration technologies and data administration; Corporate/Departmental mindset to analyze value, persuade and recommend company-wide IT technologies; Collaborative management skills to expand & train a team-centric IS/IT department or to implement a new customer service methodology; Flexible management of budgets, reports, studies, vender assessment activates, strategic/tactical plan development and cross-department IT plan execution; Strong project management talents for the completion of projects; Proven management skills to plan, communicate, revise, implement and document applications and networks; Proven windows administration skills to propel a company into a centralized service & application-focused environment.

Core Competencies:

Significant expertise in Windows Server & Back Office networks with services and uptime accountability; Extensive technology skills to design system infrastructure and implementation. Accountable for network security, email, SQL/ERP services and consultant relationships. Implemented specific DR, BC and Data Retention technologies to accommodate financial/legal ramifications to system failures and power/environmental outages. Provide direct knowledge-based support to the business regarding all aspects of IT developments, systems and network expansion; Partnering presence with business units to substantiate the technology components required for staff to accomplish goals. Leadership and administration of IT operations, including service desk management.

Professional Experience:

IT Director/Operations Manager/Senior Systems Engineer 2006 to 2012

Catamount Constructors, Evergreen Co.

• IT Manager / Director (2006- Nov 2010 - HR reallocation due to corporate merger by parent company): Responsibilities include shareholder/business unit relationships, budget creation & maintenance and IT staff/consultant accountability;

• IT Manager / Senior Systems Engineer (2006-2012 inclusive): Administration and network systems responsibilities including procurement, installation, development and upgrades of all IT infrastructure, including MS back office servers, VoIP, security servers and on/off-boarding processes; Responsible for uptime and accountable to management.

IT Operations Manager/ Senior Systems Engineer 2005 to 2006

klipp Architecture, Denver Co.

• IT Manager responsibilities include Partner relationships, budget creation & maintenance and consultant accountability; Uptime accountability to management

• Administration and network system responsibilities included procurement, development and upgrades of all IT infrastructures, including MS back office servers, VoIP, security servers and on/off-boarding processes.

ISIT Manager, Project Manager, Production Department Manager, Senior Associate

M+O+A Architectural Partnership P.C., Denver Co. 1992 to 2004

• IT Manager responsibilities include Partner relationships, budget creation & maintenance and consultant accountability; Uptime accountability to management

• Administration and network system responsibilities included procurement, development and upgrades of all IT infrastructures, including MS back office servers, VoIP, security servers and on/off-boarding processes.

Systems Manager, Applications Manager

Michael Barber, P.C. , Denver Co. 1990 to 1991

Systems Manager, Project Manager

Victor Huff Partnership, Denver Co. 1989 to 1990

Intern Project Manager

Dileonardo International, Providence RI. 1986 to 1989

Intern

BGR Engineers, Dallas Tx. 1984 to 1986

Education:

PMP and ITIL training commencement 2010

SigmaIT and IT Business Edge Midmarket Forum Participant 2010

Venture Scouting Advisor 2009

AITP member and RMIMA member 2002

MCP+Internt and MCSE Certification 1999

Mastering Computers Seminars

Windows NT System Security and Performance Tuning 1999

Microsoft Exchange System Security and Performance Tuning 2004

ICCA Independent Computer Consultants Association 1991

Masters, BA, 5-year curriculum 1984

Texas Tech University

Achievements:

Established the corporate IT plan, direction and staffing. Led meetings within a Technology Forum environment to develop the IT planning goals and to review, revise and recommend the objectives. Provided direct knowledge-based support to the CEO, CFO and business management staff, regarding technology developments, systems and network expansion, and to review the goal-oriented objectives of the IT-business partnership, the resources required and the expected results. Result: Led IT and its goals in support of the IT mission statement. Developed the Catalog of Business Services and supporting SLA’s. Was the IT management component of the joint business management team responsible for the performance of all business services, user support and corporate alignment.

Developed and maintained the annual IT budget, including business unit chargebacks, budget negotiations and unplanned IT expenditures. Worked with the CFO to minimize the large swings in cash expenses. Developed a line-item format to IT service categories. Created metrics to demonstrate value. Result: Developed and maintained the capital/expense distinction in the budget and worked with accounting to facilitate the most prudent means available to stabilize and lower IT expenses. Educated the executive group to the benefits of specific IT costs and demonstrated the enormous “lights-on” segment of the budget. This generated new conversations to the relevancy and value of services and their associated costs.

Service desk management responsibilities, including on-site and remote support of user’s software, hardware and telecom experiences. Improved prioritization of tickets and provide real-time status of service desk tickets. Result: Achieved a help desk ratio of 1:90 in an environment that provides limited administrative rights to end users. (all IT staff are cross-trained to service most IT functions, so the total ratio of IT staff is 1:60, which includes service desk, infrastructure and IT management.)

Planned, Implemented and upgraded the virtual systems infrastructure. Moved 60% of production servers into a virtual environment. Implemented migration and failover of virtual servers to lower the cost of off-hours technical services work and provide for a better user experience. Result: We have minimized our hardware foot print reducing both the power/cooling requirements, hardware procurement/maintenance cost, flexibility to easily add servers and users and provided opportunities to shorten our IT maintenance windows.

Planned and implemented an infrastructure co-location project which combined-relocated 2 data centers; The business goal was to reduce our data center foot-print, combine similar systems and to centralize publication of corporate services. Developed the project plan on MS Project, unified the team with applications like OneNote, SharePoint and PMI templates. Result: Through several agile projects, the two business entities came together under one seamless data center. This enabled easier administration, better coordination of TI maintenance work and lower overhead costs.

Designed, researched and implemented the enterprise-wide TCP/IP networking infrastructure as Senior Network Engineer. Determined the networking topology, logistical constraints and available technologies to develop the most appropriate solutions package. Focused on seamless and unobtrusive integration of new technology with minimal disruption to ongoing business processes. Result: The corporate business life flows on information technology. Efficient and unobtrusive installation and maintenance of a high speed networking infrastructure for 300 users, in multiple remote offices, with centralized data, email, file storage, operations software and shared services.

Planned, Implemented and upgraded the Active Directory infrastructure migration of corporate AD Forest’s; The business need to integrate corporate AD forest’s to accomplish a seamless AD context. Developed multi-forest, multi-tree and child-domain forests to allow users and clients to easily navigate published services. Result: Through several agile AD projects, two business entities came together under one seamless AD forest. This enabled easier administration and faster roll-out of servers for the staff and clients.

Researched, implemented and migrated a hosted SAN solution, offering replication, dedup and fail-over features. Evolved our data and DR backup solutions, which focused on data redundancy and catastrophic disasters, into a more agile form of DR, BC and data retention. Laid the foundation for site-to-site fail-over technologies that will improve the availability of services for users. The use of virtual systems to merge the technologies allows us to implement DR, BC and data retention at a lower cost. Result: We were able to improve our uptime availability and lower IT administrators overtime, thereby reducing our staffing cost while increasing our DR scalability.

Administered server procedures, procedural documents and inter-office communication technologies. Developed the plan and procedural documentation on each issue for installation and maintenance of a multi-site, multi-server centrally managed, distributed services environment. Targeted manual monitoring processes that were an ineffective use of IT resources in the areas of security, data replication, on-boarding and automation of repetitive server tasks. Result: Created a 24-7-365 partially-redundant network system and was able to maintain a 1:60 total IT staff ratio and an increase in uptime. Increased our service availability from 99.5 to 99.9% providing a better user experience.

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