Manager Representative

DENISE M. DONNINI

**** ***** **** ****

Pickerington, Ohio 43147

Email: **********@*****.***

Home: 614-***-****

Cell: 614-***-****

A self-motivated Patient Financial Service Representative, confident in the field of Medicaid, Social Security, HCAP, and self-pay scenarios with strong administrative, organizational, and problem-solving skills. Proven ability to manage a demanding deadline-driven, HIPAA-required workload to prioritize projects, work independently or within a team environment. Possessing exceptional communication skills, knowledgeable in Ohio MEM and SSI/SSD law, to resolve complicated financial scenarios and consistently exceed productivity goals.

Education

Wilmington College - 2003 BA, Business Management/Accounting - cum laude

Heald College of Business - 1991, AAS, Accounting/Computer Science - magna cum laude

Experience

Financial Health Services, Gaithersburg, MD

Financial Counselor/Patient Advocate - Adena Health Systems, Chillicothe, OH

1/2011 – 6/2011

Conducted patient interviews and performed financial assessments based on medical history to determine eligibility, completing program applications, attended county and state appointments as authorized representative. Performed point of service payment collections, HCAP, and charity accounting, effectively interacted with patients, family members, clinicians and employees to optimize the hospital’s revenue.

Human Arc, Inc., Cleveland, OH

County Liaison/Patient Servicing Representative - Ohio State University Medical Center, Columbus, OH

1/2006 – 1/2011

Medicaid, AEMA, LIF, SSA/SSD, HCAP, spend-down, and presumptive eligibility. Acted as authorized representative, attend county and state appointments and managed transfer of patients to ECF and SNF placements.

Family Service of the Cincinnati Area, Cincinnati, OH

Medicaid Project Coordinator

3/2001 – 9/2005

Planned and implemented project objectives to consistently exceed consumer and provider enrollment goals by 23 per cent by outreach including training sessions, seminars, and special events for provider, employer, and consumer enrollment. Collected, analyzed, and generated statistical and narrative data into reports, graphs, and charts, published newsletters, pamphlets, and manuals. Recruited volunteers interviewed, hired, and supervised staff and volunteers.

Automated Health System, Cincinnati, OH

Medicaid Data Coordinator/Office Manager

2/1996 -3/2001

Developed outreach tools for consumer access to assistance. Managed performance and prepared payments to participating providers. Generated advanced analysis, extrapolating data, describing results in spreadsheets, charts, and reports. Designed and published campaign materials including newsletters, articles, and department correspondence. Maintained consumer database, audited county, application center and field representative records. Established and designed department work space, computer and telephone networks.

Skills

• Microsoft Suite, Publisher, Raiser’s Edge; Access; Lotus Notes, Meditech, Sentry File, CAPI, CRIS-E, CATT, E- Results, Compass, Outlook, Internet and Intranet.

• Ten-key by touch, scanning and data warehouse, copy and binding machines.

• Posses the ability to make effective presentations, appropriately convey information to sources, and achieve a network of volunteers.

Contact this candidate