Management Project

Tasca A. Robinson

*** *********** ***** ***.: 214-***-****

Garland, TX 75043 *******@*****.***

PERSONAL PROFILE

A self-motivated, goal-oriented individual with a demonstrated record of success in interpersonal, writing, editing, and verbal skills

OBJECTIVE

A seasoned communications specialist looking to exhibit, as well as further enhance, my skills within a reputable company

EDUCATION

The University of Texas at Dallas

M.A. in English (2006)

The University of Texas at Dallas

B.A. in English (2004)

EMPLOYMENT HISTORY

Technical Procedure Writer, JPMorgan Chase, 09/2009-Present

*Provide writing/editing support to Chase Home Lending Collections and Default lines of business

*Create procedures from both a blank canvas and from documentation provided by the line of business, process mapping, and existing material

*Partner with each business unit Subject Matter Expert to ensure created procedures accurately reflect current processes within each department

*Ensure procedures accurately reflect corporate policy

*Maintain on-line repository, posting new/uploaded procedures as needed

*Assist with Change Control as needed

Business Writer, RealPage, Inc., 08/2008-08/2009

*Provided written analysis on apartment market trends and conditions in multiple major metropolitan areas across the country

*Wrote original copy and edit copy produced by others

*Studied individual markets, tracking trends through newspapers, online news sources, and industry publications

*Participated in the production of graphics, when necessary

*Fact checked data used in publications written by other writers in the staff

*Participated in forecasting sessions, leading the discussion on assigned metropolitan areas by key market analysis

Executive Research Specialist/Editor, EMC Mortgage Corp. / JPMorgan Chase, 03/2005-08/2008

*Responsible for managing and responding to various client correspondence as the primary focal point for formalized business responses on informative inquires

*Conducted thorough research of mortgage loan accounts, including cost validation, client information, and product availability specific to the clients, in order to respond to written inquiries

*Edited other researchers’ letters for grammar, content, and accuracy, to ensure standardized responses across the company

*One of the top performers of the Research Department (consistently exceeded weekly goals; completed various projects)

Receptionist/Admissions, Mariner Health of North Dallas, 09/2001-03/2005

*Basic office duties, such as answering telephone, data entry, filing, making outbound calls, inputting client data into computer

*Responsible for appointment setting for administrator of facility

*Execute marketing strategies in an effort to recruit residents

*Write off delinquent accounts, from the investigation of specific reasoning, through the final justification of why the account was to be closed

*Facility tour guide, for new clients, employees and visitors

*Admit new residents into the facility (insurance verification, signed document processing)

EMPLOYMENT SKILLS

• Proficient in APA, Chicago, and MLA styles of writing

• Experience as a freelance book reviewer for major newspaper

• Experience as a college instructor

• Tutored college students in English-related coursework

• Experience in editing, proofreading, and writing

• Edited fiction novels for private group

• Desktop publishing and technical procedure writing experience

• Experience writing business letters, compositions, and for print media

• Effectively applied problem-solving skills in intense situations

• Extensive research experience to include, but not limited to presentations and publications

• Project management

• Superior skills in editing documents

• Proficient in meeting deadlines and mastering objectives

• Critical and evaluative thinking

• Ability to follow instructions and make decisions with little to no supervision

• Strong multi-task and time management skills

• Healthcare experience

CORE COMPETENCIES

• Microsoft Excel, Word, PowerPoint, Outlook, Access, Visio

• Vignette/Content Management System (CMS)

• RoboHelp

• WebStats

• SharePoint

• Mortgage Servicing Package (MSP)

• Social media

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