Customer Service Medical

Stephen F. Taitt

P O Box ****

Haines City, FL **845

Home: 863-***-****

Mobile: 407-***-****

Email:*******@*******.***

Objective: To secure a position with a company that will best utilize my strong customer service and public relations skills.

Florida Hospital

Altamonte springs, FL

June 2009- June 2011

Medical Delivery Technician

Life Path Hospice

Lakeland, FL

April 2006- May 2009

Medical Delivery Technician

Duties entail traveling to various medical facilities and private homes throughout Florida delivering and maintaining hospital beds, wheelchairs, oxygen concentrators, and other durable medical equipment. Responsibilities include maintaining and inspecting all equipment for patient readiness. Assist terminally ill patients and their families with emotional and quality of life care. Conduct in-service training on proper use and set up of equipment to staff and family members.

Care Max Medical Resources/Life Care Solutions/Home Medical of America

Orlando, FL

January 2000-August 2006

Medical Delivery Technician

Responsibilities include frequent setup of oxygen concentrators, portable oxygen, Bipaps, Cpaps, nebulizers, hospital beds, and durable medical equipment. Assist family members and patients with various pulmonary diseases and other medical conditions with constant instruction on equipment function and maintenance. Spot checks of oxygen levels on patients are done with Pulse-Oxymetry devices to determine medical necessity for oxygen assistance. Inventory is performed on a daily basis.

ASAP Home Respiratory

Orlando, FL

October 2003-August 2005

Office Manager/Field Technician

Responsibilities included delivering and repairing oxygen concentrators, portable oxygen, Bipaps, Cpaps, nebulizers, hospital beds, and durable medical equipment. Updated personal and insurance data on patients files. Inspected and monitored stock on hand. Directed clients and families on correct usage and managing of equipment delivered. Supervised inventory on a daily basis for satellite office and communicated to main office.

Hospice of the Comforter

Altamonte Springs, FL

January 2003-April 2004

Medical Delivery Technician

Duties entailed traveling to various medical facilities and private homes throughout the state of Florida delivering and maintaining hospital beds, wheelchairs, oxygen concentrators and other durable equipment. Assisted terminally ill patients and their families with emotional and quality of life care.

Orange County Corrections Department

Orlando, FL

April 2002-May 2003

Warrants and Bonds Clerk

Accountable for updating inmate records on a daily basis and ensuring all data is accurate. Worked closely with law enforcement officers, bondsmen, and general public, by supplying pertinent information regarding bond amounts, charges, release dates, etc. Supervised trustees assigned to warrants and bonds area.

Connextions.Net

Orlando, FL

March 2001-May 2002

Customer Service/Website Sales

Answered and routed inbound calls for multiple corporations to various departments. Helped customers in shopping decisions to purchase Doctors Trust vitamins. Informed employees of Blue Cross/Blue Shield which insurance coverage plans are available. Supported technical support of Cisco Systems Inc, by verifying both residential and business client information within the database. Worked back up representative in other departments on rollover telephone lines when call volume increased.

Comprehensive Home Health

Miami, FL

May 1999-February 2000

Medical Delivery Technician

Duties entailed supplying hospice patients with necessary medical equipment throughout the state of Florida. Facilitated education on the use of oxygen concentrators, electric hospital beds, nebulizers, bipaps, cpaps, hoyer lifts, and other equipment to staff, patients, and families for correct utilization and understanding. Provided professional and comforting support to patients and families during their time of need.

J C Penney Credit and Collections

Tampa, FL

May 1995-May 1999

Credit and Collections Representative

References available upon request

Responsible for contacting delinquent account holders to arrange convenient payment plans to avoid transfer to collection agencies. Worked in the credit department assisting account holders with increased limits where applicable, opening accounts with approved credit and providing customer service on multiple phone lines. Experience included handling and solving customer inquiries and discrepancies while remaining customer focused.

Education

Interboro Institute/Junior College

New York, NY

June 1982-June 1984

Major: Business Management

Contact this candidate