Customer Service Executive Assistant

Penny O. Shaul

** ****** **. ********** *******, NJ 07882

Phone: 732-***-****

Email: ********-**@*******.***

Objective:

I am seeking an opportunity to work in a position which will allow me to utilize my skills and incorporate my organizational talents, affording for both new opportunities and growth.

Experience:

2/2008-1/2012 Greenman Pedersen Inc, Lebanon, NJ

Accounting-Payroll Administrator and Executive Assistant

* Executive Assistant to NJ Branch Manager, supplying: reports, scheduling, travel and meeting arrangements, budgeting materials, and events and charity planning /hosting.

* Payroll Admin for almost 200 employees (biweekly format), all interacting on multiple Design (in-house) and CI (field) projects.

* Monthly Invoicing of $3-4 million, to clients and state agencies designed to client required specs.

* Expense Reports for approximately 90+ employees ranging from $25-$4000 monthly.

* Training Admin processes including AP, AR and HR processes. Timesheet and Expense Reports entries and procedures for all new employees as well as establishing and implementing software upgrade training protocols.

* Special Check Production (medical buyback, personal time checks, & AP payments).

* Interaction with state, county and local government agencies including: NJDOT, DRJTBC, NJTPK, PennDOT, NJ Counties Engineering Dept., as well as Sub-Consultants and Vendors.

*Worked in conjunction with project managers to achieve invoicing goals.

3/2004– 2/2008 ADP Small Business Services, Insurance Division Florham Park/Parsippany, NJ

Insurance Specialist

* Retention Specialist (05-08) – requiring direct contact between the insurance carriers and clients to resolve disputes (reinstatement) that initiated policy cancellation (based on state regulations and carrier compliance) resulting in retention of premium dollars exceeding projected goals of 85%.

* Resolution of disputes between client and carrier due to: non-payment, noncompliance with underwriting, non-renewal, and inappropriate cancellations due to sold or out of business status.

* Liaison with the Hartford Insurance Company in resolution of Broker of Records and Non-Renewals.

* Assisted customer service teams in order to meet the insurance needs of our client’s, by performing Loss Policy Release forms and supplying Loss Runs as well as certificates.

* Implementation Specialist (04-05) – Prepare, setup, and activate Workers Comp Insurance policies on a variety of software programs.

* Participated in several pilots to establish carrier relationships with Ohio BWC, PBOA, and Compsourse.

1994 – 9/2004 Rutgers College Office of Recreation and Comm. Dev. New Brunswick, NJ

Non-Credit Classes Administrative Supervisor

* Organized and administrated preparations for The Biannual Non-Credit Recreational Classes Registration, serving about 3000 clients per semester.

* Managed office staff, including temporary personnel, during the registration period, approximately 20 workers.

* Restructure office for increased productivity as well as elimination of time wasting practices.

* Prepared payroll documents and daily deposits which were sent to accounting for dispersal.

* Collected and analyzed registration data for next semester's projections.

* Edited and prepared Spring 2004 Registration Brochure text for layout.

1998–2003 The Spaulding Group, Inc. Somerset, NJ

Executive Assistant/Office and Production Manager

* Proofread, edit, layout, and publish the Journal of Performance Measurement.

* Proofread, edit and publish surveys, and guides for the Performance Measurement Industry.

* Development/upkeep of databases, invoices, and interaction with authors, printers, and advertisers.

* Fulfilled various admin office duties, reorganization of office structure, scheduling, travel arrangements, and elimination of time wasting practices.

Software/Equipment:

Vision/ADP/PayChex, Dragon Speaking Naturally, Pagemaker, Photoshop, Acrobat, Act/Goldmine/Access, MS Office Programs, Outlook, Quicken, Quickbook, SAS, Recware, others programs, and various scientific lab equipment.

Education:

1992–1997 Rutgers State University New Brunswick, NJ

* B.A., Biology with a specialization in Plant Science and Biotechnology.

* Completion of Hartford Insurance School Workers Compensation Program.

Interest:

Writing, gardening, bike riding, sewing, and music.

References:

Available on request.

Contact this candidate