Customer Service Technician

Wanda L. Reynolds

*** ***** ***** *****

Duluth, GA 30096

404-***-****

**********@*****.***

Experience:

April 2011-Present ANKA Behavioral Health Inc. Gainesville, GA

AOD Counselor/ACT team member

Individual/group counseling

ASI Assessments

Evaluate client progress/needs

October 2007-April 2011 Cobb Stabilization Unit Smyrna, GA

Social Services Technician

Monitor clients for safety

Vital signs

Assessments

Recordkeeping

June 2007-August 2008 Atlanta Union Mission Atlanta, GA

Client Engagement Specialist

Refer clients to homeless shelters.

Dispense social service information to clients.

Assist clients in identifying needs to overcome homelessness.

June 2007-October 2007 Mary Hall Freedom House Sandy Springs, GA

Intake Specialist

Initial point of contact for clients seeking treatment

Completed screening intake and assessments

Insure client met criteria for admission to inpatient program.

Conduct urinalysis upon admission and orientated client to the program.

July 2001-Dec. 2007 Gaudenzia Inc. West Chester, PA

Counselor

Intake & Assessments, Maintain client records.

Individual & Group Counseling, Facilitate Education Groups.

Treatment Planning & Case Consultation.

Liaison w/Criminal justice system, Social service agencies, Children services, Referral/funding sources

April 2005-Nov. 2005 Keystone Center UHS Chester, PA

Counselor Aide

Intake & Assessments

Individual & Group Counseling

Facilitate Education Groups

Transport clients as needed

Jan. 2000-July 2001 Careers USA Wilmington, DE

Temporary Staff

Receptionist

Office Clerk

File Clerk

Customer Service

July 1999-Jan. 2000 NET Kirkwood Detox Wilmington, DE

Clinical Aide

Intake & Assessments

Individual & Group Counseling

Facilitate Education Groups

Liaison w/social service agencies

Refer and transport clients to inpatient treatment facilities

Education

2006 Delaware Technical & Community College Wilmington, DE

Associate in Applied Science Human Service Substance Abuse Counseling.

Dean's List

GPA: 3.18

Received the Renaissance Award.

2010 Argosy University Atlanta, GA

Bachelors in Psychology

GPA: 3.48

Interests: Pursuing Master’s in Community Counseling/MFT Certification

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