Office Manager/Executive Assistant
Resume:
GEORGE M. SHAW
**** **** ********** *****, ****** Beach, SC 29588
************@*******.***
OBJECTIVE
Obtain a management position at an industry-leading company where my skills and experience can be utilized.
EDUCATION AND CERTIFICATION
Certified: Meetings and Convention Management – American Hotel & Motel Association
Associate Degree SUNY Morrisville, Morrisville, New York
PROFESSIONAL EXPERIENCE
General Manager July 2009 – Aug 2010
Oceana Resorts, Myrtle Beach, SC
Oversee daily operation of hotel.
Perform duties as on site property manager and act as a liaison between homeowners and property Management Company.
Generate yearly operational budgets for hotel and supply information for yearly HOA budget.
Generate weekly and monthly forecasts.
Work together with unit homeowners in regards to customer feedback and unit upgrades and renovations.
Generate room sales by utilizing internet search engines, travel websites, social media websites, local advertisement, email blasts, and mailing brochures to past guest guests and visitor bureaus.
Responsible for all accounts receivable and collecting in timely manner.
Plan projects by meeting with contractors and obtain proposals and oversee all building renovations and upgrades.
Weekly room and maintenance inspections.
Purchase operational and maintenance supplies.
Approve and code all invoices and payroll and submit for processing.
Responsible for hiring, training and termination of employees.
Generate weekly employee schedules
Conduct monthly supply inventory
Review monthly P&L reports and discuss any discrepancies.
General Manager Dec 2007 – July 2009
Strand Development-Hampton Inn , Myrtle Beach, SC
Certified in Hilton OnQ Property Management System.
Oversee daily hotel operations and outside sales.
Generate daily, weekly, and monthly forecasting.
Generate weekly sales reports to all executive management.
Room allotment control.
Follow all Hampton Inn standards and implement new standards that are that are passed by Hilton Corporate or Hampton.
Generate room sales by utilizing internet search engines, travel websites, social media websites, local advertisement, email blasts, and mailing brochures to past guest guests and visitor bureaus.
Utilizing Hilton Corporate sales tool system to design web brochures and packages for potential customers.
Purchase all operational and maintenance supplies.
Handle customer inquiries and complaints.
Review monthly P&L statement and produce a variance report explaining any discrepancies.
Approve and code all invoices and payroll and submit for processing.
Responsible for all accounts receivable and collecting in timely manner.
Make sure hotel is able to pass quality assurance inspections at any given moment.
Responsible for hiring, training, and terminations of employees.
Front Office Manager Feb 2007 – Oct 2010
Sand Dunes Resort, Myrtle Beach SC
Oversee all front office operations and customer relations
Assist with front office operations of sister property
Act as General Manager during the General Manager’s absence
Review all customer accounts and verify balances
Handle customer complaints and handle them professionally
Schedule and supervise staff arriving for daily shift
Hire and conduct training of all new employees
Front Office Manager Nov 2003 – Nov 2006
Best Western Beach Resort, Miami Beach, FL
Oversee all front office operations and customer relations
Assist with front office operations of sister property
Act as General Manager during the General Manager’s absence
Review all customer accounts and verify balances
Handle customer complaints and handle them professionally
Schedule and supervise staff arriving for daily shift
Hire and conduct training of all new employees
Generate daily revenue report, weekly revenue forecast, and fourteen-day occupancy/ revenue report, monthly revenue reports, wholesalers revenue report, and assist with quarterly budget report.
Room allotment control with company central reservations, wholesalers, travel agents, and internet companies.
Revenue management.
Generate a weekly property inspection report to maintenance and housekeeping for property
Responsible for all accounts receivable and collecting in timely manner.
General Manager May 2002 – Nov 2003
Sovereign Hotel, Miami Beach, FL
Oversee all daily hotel operations.
Responsible for all accounts receivable and collecting in timely manner.
Review and approve all invoices for payment.
Prepare daily deposits.
Room allotment control.
Hire and conduct training of new employees.
Handle all customer complaints and inquiries.
COMPUTER KNOWLEDGE
Proficient in all internet application and search engines, Excel, Word, Outlook, PowerPoint, and various property management systems.
LANGUAGES
Fluent in English, Portuguese, and Spanish.
REFERENCES
Furnished upon request.
Contact this candidate