Customer Service Quality Control

Joseph Zilinsky

**** ********, *** ****, **. ****3

773-***-**** Cell

elcnh4@r.postjobfree.com

Qualifications

A decade of experience driving a broad range of commercial trucks.

Skills Include:

• C licensed, with forklift, overhead and boom crane experience and certification

• Possess a strong work ethic and perfect driving record, stable work history and credible references

• Knowledgeable of DOT safety regulations

• Supervisor and construction experience

• Extensive experience Inspecting and maintaining vehicle and supplies, along with pertinent knowledge of computer programs for invoicing, shipping and inventory

• Able to plan, organize and coordinate priorities in an expedient manner

• Independent and proactive self-starter, with excellent problem solving skills.

• Technically inclined with a proven ability to troubleshoot and repair minor vehicle operation problems

• Easily lift and carry 75 lbs.

• Experienced driving a broad range of commercial trucks that include flatbed, and box trucks, 5 speed.

• Drove over 500,000 miles incident free

• Excellent customer service skills to ensure customer satisfaction, loyalty and retention

Experience

Ashley Furniture, Bolingbrook, IL. November 2010-Present

Utility Lead

• Driver Check-ins and returns

• In Charge of all return inventory

• Cycle Count

• Data Entry

• Physically move pieces to semi-trailers and also move in computer system

April-2009-November 2010- Unemployed due to downsizing

Commercial Food Systems, Bridgeview, IL. November 2002-April 2009

Route Driver, Service Tech, Warehouse

• Trouble Shoot and repair electrical and mechanical problems

• Quickly became in charge of refurbishing machines for new accounts

• Developed strong working relationships with new accounts/clients and maintained strong customer service skills

• Quickly learned all routes

• Team Player and eager to fill in work schedule for call ins, or days off for other route drivers

• Trained and mentored new drivers

• Consistently maintained on time delivery record

Terrazzo & Marble Supply Company, Chicago, IL.

Delivery Driver, Warehouse 2001- 2002

• Sole delivery driver for entire company, often delivering loads up to 26,000

Lbs.

• Responsible for loading, unloading and organizing inventory and products while adhering to strict quality control regulations

• Controlled slab house along with pertinent paperwork.

• Excellent attendance record and dependability.

• Quick to learn new warehouse machinery and forklifts and safety rules.

Hendrickson Spring, Chicago, IL. 1990-2001

Shipping and Receiving, Senior Parts Cage Attendant

• Responsible for assembly department running on schedule to avoid factory shut down.

• Oversee and coordinate schedule of all departments and make necessary changes/adjustments to keep department and factory running on schedule

• Designate and delegate tasks to employees

• Liaison between department foremen and employees

• Efficiently and accurately handled heavy paperwork duties

• Near perfect attendance record

• Excellent working relationship with supervisors and employees

• Eager to work overtime when asked

• Operating electric, propane, stand up and bendi types of fork lifts

Chicago Metallic Corporation, Chicago, IL. 2000-2004

Part Time Shipping and Receiving Department

• Responsible for organizing and preparing products for next day delivery

• Daily running of heavy machinery including cherry pickers, and several types of fork lifts

• Picking up orders and loading and unloading trucks

Education

Graduate of Luther High School South, Chicago, IL.

Loyola School of Medicine, Emergency Medical Technician Certificate

The Industrial Fork Truck Operator Safety Training Program

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