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Project Manager Customer Service

United States
August 09, 2012

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Nancy C. Winston

***** ******* ******

Silver Spring, MD 20901

301-***-**** (h)

301-***-**** (w)

202-***-**** (c)


Lead Contract Closeout Specialist 2004 – Present

Exceed Corporation – Department of Health & Human Services (Contractor)

• Research all contract aspects: revenue, billing, costs incurred

• Determine the proper methodology for closeout.

• Direct team members on various closeout procedures and functions.

• Train and mentor new employees.

• Assist team members with difficult closeout files.

• Negotiate quick closeouts where possible.

• Coordinate internal responses for data requests.

• Coordinate the information flow of all DCAA audits and oversight requirement.

• Draft routine closeout correspondence and follow-up if no response is received.

• Coordinate payment information with the Agency’s Budget Office to ensure timely payment of interim and final vouchers, and deobligation of excess funds, as appropriate.

• In absent of Project Manager, perform as Acting Project Manager

• Working knowledge of FAR, Defense Supplement to the FAR (DFARS)

• Experience interacting with Contracting Officers, the Defense Contract Audit Agency (DCAA), the Defense Contract Management Agency (DCMA) and/or other oversight agencies

• Experience interacting with individuals of various levels of experience, including senior management

Chief Administrative Officer 1991 – 2004

Office of Logistics and Acquisition Operations (OLAO), National Institutes of Health (NIH), MD

• Provided senior level HR support in the areas of career management, employee relations and retention, employee motivation, organizational policies, and compensation or benefits administration.

• Responsible for all phases of budget, including preparation, budget formulation, budget execution, and budget forecasting.

• Advised on administrative issues and general program operations including claims processing, human resources, budget, procurement, management analysis, property and

• Provided coordination of claims activity related to the billing.

• Performed a variety of support functions essential to program operations, including invoice approvals, data entry (travel, training), budget preparation, human resources and labor relations activities, time and leave monitoring, payroll.

• Made recommendations for effective and economical resolution.

• Assisted in budget preparation, maintained on-going obligations and expenditures and reconciled program financial reports.

Lead Purchasing Agent 1989 – 1991

Office of Logistics and Acquisition Operations (OLAO), National Institutes of Health, MD

• Planned, organized, directed, and reviewed the delivery of purchasing of supplies and services.

• Ensured all purchases orders and contracts are consistent with FAR and internal requirements.

• Communicated with vendors and Receiving, Inventory Management, Procurement, Accounting and Physical distribution personnel, as required, to place buys and to follow-up on vendor actions through delivery and resolve shipment/receiving discrepancies.

• Obtained, reviewed, and approved sole source justification from the requestor when necessary.

• Coordinated with other public agencies on cooperative purchasing programs.

• Facilitated policy, procedural, and priority-related issues as they arise.

• Met with management to develop specifications and provide assistance in the resolution of business problems.

• Maintained a procurement card program with appropriate controls, accounting and auditing procedures.

• Supervised, trained, and evaluated subordinate staff.

Procurement Assistant 1985 – 1989

Office of Contracts Management, National Institutes of Health

• Assisted in the administration of fixed-price and cost-reimbursement type contracts.

• Responsible for processing modifications to contracts involving changes in key personnel, no-cost extensions, incremental funding actions, subcontract and consultant approval.

• Provided management assistance and analytical support to the Contract Division.

• Responsibilities included reviewing Acquisition Plans, Source Selection Plans, Justification & Approvals (J&A); Statements of Work (SOW); Statements of Objectives (SOO); and Performance Work Statements (PWS).

• Reviewed vouchers submitted by contractors to verify accuracy and to insure amounts billed were in accordance with acquisition regulations, terms and conditions.

• Provided general support services to staff including processing and tracking invoices, preparing announcements for advertising requirements in the Commerce Business Daily, drafted various implementing office procedure memoranda and assembled contract files.


Public Trust - Active


MBA, Human Resource Management, Columbia Southern University (CSU), Orange Beach, AL BS, Criminal Justice, CSU

Certification: DAWIA Level I


• PRISM, Microsoft Word, Microsoft Excel, PeopleSoft, Print Artist 8, Internet Explorer, WordPerfect, CORE, DCIS, Deltek

• Effective Supervisor

• Team player, organized, detail oriented, multi-tasked.

• Excellent customer service and interpersonal skills.

References Available Upon Request

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