Medical Grand Rapids

Alisha Coleman

**** ********* ****** **, ***** Rapids, MI 49507

E-mail: *****************@*****.*** Cell: 616-***-****

Objective:

Seeking a challenging and responsible position as a medical office receptionist where my experience will contribute extensively in a renowned health organization

Core Competencies:

• In-depth knowledge of the working procedures of front office tasks.

• Familiar with medical terminology, medical billing and coding.

• Knowledge of the methods and practices of handling clerical and administrative tasks.

• Attention to detail with good organizational, communication and management skills.

• Computer literate with knowledge of medical office software programs.

• Ability to deal with people in a caring, courteous and professional manner.

• Possess good organizational and has the ability to handle tasks with minimum supervision.

• Expert in front-desk medical office managing for big, demanding general practice medical offices.

• Performing Skills of computerized procedures and the data entry procedures.

• Keep working information of medical terms used to record and deduce patients' information.

Professional Skills:

Medical Receptionist

• Interfaced frankly with varied populace of patients, answering to different questions and concerns.

• Communed with the physicians and the medical support personnel to resolve require for the patient services.

• Attained and practiced medical insurance information of patients rapidly and correctly.

• Ensured the QC of laboratory processes, equipment functionality, and the regulatory fulfillment.

• Handle medical front desk in computerized and manual scheduling, billing, and health/insurance records supervision.

• Practice average of 500-patients on daily basis for fast-paced common practice.

• Keep frequent communication between patients, staff, physician, and laboratory staff.

• Plan medical screenings and following ups of the patients to get the results.

• Answer to precedence issues to make certain the timely referral of immediately required medical care.

Scheduling Coordinator

• 20 plus years’ experience as Scheduling Coordinator.

• Highly skilled in monitoring allocated physician’s schedules.

• In-depth knowledge of scheduling patient appointments and dealings.

• Thorough understanding of chart documentation in an internal data base.

• Hands-on experience in answering doctor hotline and process scheduling line.

• Comprehensive knowledge of Record patient appointments in the computer.

Admitting Medical Secretary

• Plan and verify medical appointments and receive and correspond messages for medical staff and patients.

• Instigate and preserve secret medical files and records.

• Order supplies and preserve inventory.

• Gather information from patients so as to complete forms, documents and case histories.

Medical Records Clerk

• Responsible to open and close the clinic daily

• Triage the patients over telephone

• Answered to telephone and scheduled appointments for physicians

• Prepared medical records to set appointments for following days

• For proper filing, prepared all new charts with alphabetical and name labels

• Prepared necessary correspondence that are related to medical records of patients including sending lab results to outside physicians, requesting for copies of medical record from outside physicians and making copies of records

• Responsible for other duties related to medical clerk

Experience:

Grand Rapids Surgery Grand Rapids, MI

Medical Receptionist 07/2010 – 06/2011

MMPC Pulmonary Grand Rapids, MI

Scheduling Coordinator 12/2007 – 01/2010

Grand Rapids Ophthalmology Surgical Center Grand Rapids, MI

Admitting Medical Secretary 06/2004 – 07/ 2006

Diversified Medical Services Grand Rapids, MI

Medical Records Clerk 07/2003 – 02/2004

Education/Certificate

Central High School Grand Rapids, MI

High School Diploma 1986

Ross Medical Educational Center Grand Rapids, MI

Medical Assistant Medical Certificate 1990

Accomplishments

• Reduced patient complaints by 30%

• Resolved queries of aggressive patients politely

Special Skills

• Effective verbal and in written communication skills

• Problem Solving

• Multitasking and Prioritizing

• Detail oriented

• Ability to work independently as well as in a team environment

• Good listening skills

Contact this candidate