Customer Service / Sales

Lin Qita

**** ******* ********, *********** ******* L5C 1S3(c) 647-***-****, *******@****.**

OBJECTIVE:To use my skills, knowledge and experience in customer service and sales to work in an exciting, challenging and rewarding environment, in a company that promotes personal growth and career development.

SKILLS:

• Excellent communication and negotiation skills

• Fluent in speaking, reading, and writing in English, French and Arabic

• Ability to deliver on sales targets while still delivering excellent customer service

• Proficient at setting and managing team and individual objectives

• Excellent problem analysis, problem solving and conflict resolution skills

• Able to meet deadlines even when working under pressure in a fast paced environment

• Excellent computer skills including Microsoft Office applications

WORK EXPERIENCE:Customer Service/Operations Liaison: Ideal Protein Weight Loss Clinic, London, ON

May - Aug 2011. Responsibilities included:

• Customer service including order taking, customer communications and coordinating order fulfillment

• Inventory control and management across multiple stores and in-store shelf restocking

Customer Service Representative: Global Vision, Khobar, Saudi Arabia

Jan - Apr 2011. Responsibilities included:

• Document management online and offline

• Inbound telesales and customer support

Sales Representative: Guess Retail Stores, London, ON Sep - Dec 2010. Responsibilities included:

• Help customers with store merchandise and promote cross-selling and up-selling

• Meet sales quota every week, exceeding the set quota frequently

• Inventory control and management and shelf restocking

Travel Agent: Falcon Travel, London, ON

Dec 2009 - Aug 2010. Responsibilities included:

• Customer service answering inbound and in-store customer inquiries

• Manage consumer and corporate client relationships

• Create and promote bundled travel packages that were very unique and popular

EDUCATION:Fanshawe College, London, ON, Diploma in Tourism and Travel 2009 - 2010

INTERESTS

I enjoy physical activities including swimming, jogging and tennis. I enjoy browsing the Internet and reading up on news, fashion and learning. I enjoying researching ways to enhance and maintain a healthy life style from nutrition to fitness. I also enjoy spending time with family and friends and travelling.

References are available upon request. Thank you for taking the time to review my resume.

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