Project Manager Customer Service

Charles Bentley

Confidential Resume

EDUCATION:

RIVERSIDE CITY COLLEGE, Riverside, CA

Business Administration

PROFESSIONAL:

• California Certified Housing Inspector

• Currently pursuing LEED Certification

• State of California General Contractors License (expired)

• Universal HVAC Certification, 1994

• City of Riverside Beautification Award, Rehab of the Year - Multi-Family, 1996

• Portland, OR, Rehab of the Year Award - Multi-Family, 2004

COMPUTER SKILLS:

• Microsoft Project, Word, Excel, PowerPoint, and Yardi-Real Page

EXPERIENCE:

4/09 to Present

NU-VISION CONSTRUCTION ADVISORS, Lake Elsinore, CA

Consultant, Project Manager

• Work with the San Bernardino and Riverside County Housing Authorities along with the Rancho Housing Alliance to redevelop six multi-family housing projects.

• Consult and perform due diligence and budget underwriting for Prime Properties LLC and other multi-family management companies.

8/05 to 3/09

PRIME PROPERTIES LLC, Los Angeles, CA

VP of Redevelopment/Maintenance

• Developed and managed all phases of redevelopment and property preservation for the company’s entire 30,000-unit portfolio.

• Traveled extensively, supervising six regional maintenance managers and three project managers in six states including the Northwest, overseeing maintenance and redevelopment.

• Responsibilities included coordinating third-party engineers and contractors, all interior unit inspections, exterior evaluation and inspections, and environmental testing: lead, asbestos, radon, water and mold.

• Capital underwriting that included value-add opportunities, five-year capital plan and projections, implementation of first-year capital plan, writing and approving scopes of work, reviewing all bids, negotiating and approving contracts, and overseeing projects through to completion.

• Identified and implemented strategies to reduce costs, increase revenue, strengthen customer relationships, improve business practices and drive profitable growth.

• Mentored staff, encouraging a team environment to foster high levels of employee confidence and satisfaction.

12/93 to 8/05

TRAMMELL CROW RESIDENTIAL SERVICES/ALLIANCE RESIDENTIAL CO., Newport Beach, CA

VP of Redevelopment/Maintenance 4/01 to 8/05

• Started with TCRS as a regional service manager and quickly was promoted based on many years as a General Contractor to VP of maintenance services and redevelopment.

• Assisted in new business with the due diligence, capital underwriting, contracting and project management for 3rd party clients.

• Traveled and worked in six states including the Northwest, on a 20,000-unit portfolio specializing in bringing value- added opportunities to our clients. Completed more than $90MM in capital improvements.

• Executed long-term companywide utility audit programs which included audits of all property utilities (electric, gas, water, sewer, trash, laundry and cable) mechanical (boilers, HVAC, elevators, irrigation and pool systems).

• Implemented national rebate, contractor, service and supplier account programs with two separate companies realizing an annual savings of 22% and 18% respectively. Programs included tracking costs, quality, and customer service in line with company goals.

• As director of maintenance services and redevelopment when Alliance went private, coordinated with Human Resources and Property Management to supervise the creation of company-wide policy, procedure, safety and training manuals.

• Received Alliance Residential Commitment to Excellence Award, 2002

• Received Alliance Residential Commitment to Excellence Award, 2003

• Received Alliance Residential Presidents Combat Award, 2004

• Received Alliance Residential Most Creative Award, 2005

Regional Service Manager, TCRS 3/94 to 4/01

• Responsible for overseeing maintenance of eight properties totaling approximately 3000 units in Orange and Riverside counties.

• Utilized city, state, and federal utility rebate programs, which included roofing, weatherization, insulation of window and door retrofits, as well as electrical and gas retrofits, boiler systems, water heaters, HVAC and lighting retrofits, and both interior and exterior water saving retrofits. Saving amounted to 11% to 18% annually, with some retrofit programs completed at no cost based on rebates and tax savings.

• Received Trammell Crow Residential Maintenance Employee of the Year Award, 1997

Maintenance Manager, TCRS 12/93 to 3/94

• Received Trammell Crow Residential Extra Mile Award, 1994

References available upon request.

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