Customer Service Manager

Name: Chava Kirsch

Address: *** ******* ***** ***** *****, PA 19454

Phone: 215-***-****

Email: ***********@*****.***

OBJECTIVE: My one objective is to seek a position where I can work with a strong, upward thinking company, to pursue my career; I also want to make an impact, and make a difference on other people’s lives. Doing anything I can to make them happy, to fulfill their needs.

WORK EXPERIENCE:

Receptionist

June 2006- April 2011

EMS (Diatome)-Hatfield, PA

Filing, faxing, answering phones, talking with the companies customers about their orders, and what they like and dislike about the company, meet and greet people that come through the door, accounts payable, going the companies billing, and mail, stuffing envelopes, mailing out newsletters, data entry, experience working with excel, making up production schedules, putting customers’ orders into the companies system, interviewing new applicants. This job required excellent customer service as a big part of my job was to be on the phone speaking with customers all day, I was also speaking to our companies vendors on the phone and via email about our products. As a receptionist for this company I built relationships with the customers, as well as vendors.

PRODUCTION (compounding chemicals)

June 2007- February 2011

EMS (summers)-Hatfield, PA

Running a production line, filling products, compounding chemicals, making the products, shipping out products testing seals and zips (products, coding boxes, testing the products, weighing,) etc. Operating machines exp. Seal machines, coders, packaging shipments.

WORK AT HOME JOB

September 2010-March 2011

Allstate Auto Insurance- Springhouse, PA

This was a night job. I worked from 5- 9pm, when I got home from my other jobs, Monday-Saturday. This was what you call cold calling. I had Lists of numbers that had to be called, bringing in quotes for the company.

BOSCOVS

Boscov’s – Egg Harbor, NJ April 2007-December2010

Working at Boscov’s was a PT weekend job in the men’s department.

Customer service, ringing customers merchandise, bagging there items, going through the dept., and straightening the merchandise, restocking, measuring customers.

Skills

Excellent communication skills, sales technique, reliable and motivating, efficient maintaining customer relationship, consulting customers on the phone, through email, chatting online etc., knowledge of accounts MS WORD, EXCEL, data entry, accounts payable, able to do documentation and keeping record , excellent communication and writing skills, proficient with computer literate such as Microsoft Word, Microsoft Excel, Power Point and Internet, able to perform delegated tasks instructed by the manager, able to type 60wpm, responsible for other duties as assigned, documentation preparation, voicemail management, email handling and scheduling, researching, organizing, managing the task assignment and completion, assisting employees when they need help with data entry customer calls etc. Clerical support and assistance, 3+ years’ experience as a receptionist I am able to perform excellent customer service skills and clerical support, in a fast paced work environment, cash flow, handling a cash register, credit processing, experience with credit fraud and abuse.

EDUCATION: Graduated from Wissahickon Highschool in 2009

REFRENCES

Carole McNamara (former manager) 215-***-****

Thomas Maxwell (close friend of the family) 267-***-****

Dennis Han(close friend for 7years) 267-***-****

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