Customer Service Manager

Cassie Fry

*** *** ** ** ** * Hickory, NC ***** * 828-***-**** * ***********@*****.***

Qualifications

• Superior organization skills while dealing with diverse duties and staff.

• Willing to try new things and eager to meet challenges and quickly adapt new concepts.

• Innovative problem solver and goal-driven leader who maintains a productive atmosphere.

• Resourceful team player who successfully builds trusting relationships.

• Solid work ethic demonstrated through optimal effort resulting in successful completion of tasks.

• Energetic performer with a passion for work, sunny disposition, and upbeat, positive attitude.

Education

Bachelor of Business Administration, Management major

Western Carolina University, Cullowhee NC - May 2008

Experience

Caterer, Mac’s Speed Shop, Charlotte, NC October 2011 – Present

Execute instructions specified on order sheet regarding time, food, and equipment needed. Collaborate with the kitchen crew, management, and co-workers to ensure our services exceed the client’s expectations. Professionally present and explain marketing promotions to current and/or future clients, describing menu items and any future changes. Closely monitor food within serving areas and guests inside dining area to guarantee all menu items are being replenished and all areas are orderly.

Assistant Manager, Dante’s Pizza and Subs, Hickory, NC May 2000 – August 2011

Trained employees to enhance customer service and improve productivity. Attentively listened to customer complaints and found a solution while maintaining a calm and collective approach. Enforced safety and sanitation rules by, maintaining a hygienic kitchen and dining room. Delegated responsibilities to employees, monitored work during shift, and provided final approval of stations at end of shifts. Improved operational performance through, managing time efficiently and paying close attention to detail. Organized marketing activities such as; promotional events and discounts strategies. Prepared sales reports and preparation forecasts on a daily bases. Maintained the company’s reputation by serving the public in a pleasant and polite manner.

Supervisor, Western Carolina University Fitness Center, Cullowhee, NC August 2005 – April 2008

Educated fitness employees on proper usage of cardiovascular and strength equipment following exercise guidelines according to the American College of Sports Medicine. Ensured patrons had proper ID, wore appropriate attire, and abided by all safety rules. Arranged regular cleanings of all Fitness Center areas in order to, maintain a safe and clean environment. Promoted, participated, and designed programs and services for the Fitness Center and Intramural/Sport Clubs, and the Division of Student Affairs. Demonstrated excellent customer service by, displaying a loyal and professional attitude consistent with the mission of the Western Carolina University Fitness Center.

Aerobics Instructor, Western Carolina University Fitness Center, Cullowhee, NC August 2005 – April 2008

Communicated with participants to solve any issues they may have. Examined and taught participants good body mechanics and proper usage of equipment. Positively encouraged every participant no matter what age they were and/or ability/skill level they had. Designed motivational, yet challenging, routines for each class. Prepared to handle emergency situations should they arise in class.

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