Customer Service Sales
Resume:
Arlington, TX *****
*********@*****.***
Laura Yvette Lopez _
Qualifications:
Strong communication and organizational skills including supervising, managing, and motivating
Work well with others and have leadership qualities balanced with respect
Computer knowledge and skills; familiar with Windows, Internet Explorer, Word, Excel and Works programs
Experience managing large sums of money
Dependable, honest, able and willing to multi-task
Proficient with 10 key calculators
Education:
Martin High School
Communication Applications, BCIS (computer skills), Business planning
Experience:
JP Morgan Chase 07/09 - Present 817-***-****
Sales Service Associate
• As an SSA, I assist the Personal Bankers with customer sales
• Important service issues
• Checkbook balancing
• Loan document preparation
• Research
• Help resolve discrepancies with accounts.
• Faxing, telephoning customers with follow-ups and setting appointments
• My days are spent having professional and friendly interactions with both customers and team members.
• Work close to the front door directing lobby traffic with access to Safe deposit box
Washington Mutual Corporation 05/05 - 07/09-817-***-****
Teller - Vault Custodian
• I played a vital role in the customer banking experience. As part of Washington Mutual/ JPMorgan Chase, a leading global financial services firm, our Tellers are the first and most frequent point of contact with our customers.
• Through face-to-face interactions with customers, I had the opportunity to provide superior customer service by handling financial transactions accurately and efficiently. As a Teller with Chase, your day was spent having professional and friendly interactions with both customers and Chase team members.
• Regular teller responsibilities
• I handled all money shipments
• Balance transactions within bank standards on a daily basis.
• Support floor management activities as needed. Work close to the front door directing lobby traffic with access to cash box and terminal.
• Maintain confidentiality of Washington Mutual client information and Bank policy and procedure.
• Perform additional duties related to the essential job functions as assigned. (e.g., clearing desk, returned mail, night deposit and other Financial Center daily operations).
• Provide clerical support/filing as needed to contribute to Financial Center operational efficiency. Assist other Financial Center employees in processing, balancing and/or problem resolution as necessary to contribute to the achievement of FC goals and objectives.
• Remain current on Washington Mutual products and services to provide referrals to other Financial Center staff as appropriate. .
• Additionally, I had the opportunity to help grow the firm and further help customers by introducing them to a banker. I was a teller who is successful in making referrals will eligibility for great monthly incentives.
Reference: Upon request
Contact this candidate