Customer Service Manager

BEVERLY A. LEE

**** *** ******, **

Washington, DC 20011

Phone 202-***-****

e-mail: ************@*****.***

Work Experience

*/**-******* ****-******** Washington, D.C.

Nursing Aide/Caregiver

Responsibilities include assisting 80-year-old female patient with: walking and light exercise; planning and preparing meals, followed by clean-up; preparing meals; making beds and changing linens as needed; light housekeeping (including dusting and vacuuming); assisting with bathing, dressing and grooming; doing laundry and ironing; taking out garbage; running errands (picking-up prescriptions, dry cleaning); engaging in physical and mental exercises; providing medication reminders; escorting patient on appointments (hair salon, physical therapy, doctor appointments, etc.); escort to religious services or events; maintaining calendar and organizing mail; companionship

9/06-2/07 Technical Learning Centers Inc., Washington, D.C.

PC Specialist Diploma

• Graduate of a 30-credit hands-on computer-training program

• Related coursework included: Keyboarding, Microsoft Windows, Word, Excel, PowerPoint, Access, Web Design, Internet, and Professional Development

2/05-9/06 Verizon Communications (contract basis) Falls Church, VA

Clerical Assistant

Responsibilities included assisting Sr. Manager IT/Customer Service for client Verizon Communications in clerical support duties; i.e., creating and maintaining files; preparing shipping of documents (FED-EX, UPS); sorting and processing mail; light word processing, scheduling appointments/meetings; conference/travel arrangements; answering telephones; ordering supplies and various clerical duties

6/04-2/05 Adecco Staffing Washington, DC

Receptionist/Clerk

Assisting various clients in administrative/clerical functions, i.e., voucher preparation, scheduling appointments/meetings; conference/travel arrangements; answering telephones and filing.

2/00-11/03 Century Staffing Parsippany, NJ

Clerk

Provided clerical support to Supervisor/Team Leader of the Telecom Group Systems Department at Verizon Communications, in Washington, DC Typed light correspondence and forms; reviewed time and attendance reports for leave accruals, leave changes; received and reviewed mail; generated files; answered/screened telephone calls. Assisted various clients in administrative/secretarial functions at government agencies. Provided both complex and routine administrative support; edited, and proofread documents; Scheduled conferences and appointments; processed purchase orders.

10/92-5/98 Department Health & Human Services, Washington, DC

Office of Inspector General Secretary

Secretary

Provided support as a member of the Executive administrative support team for the Public Affairs Office of the Office of the Inspector General for the Department of Health & Human Services. Researched newspapers and magazine articles searching for current events of the office & other Government Office Inspectors; dealt with the public concerning fraud and abuse in Medicare/Medicaid programs; generated and searched for reports concerning these matters. Setup interviews with local newspaper and magazine reporters for the Inspector General of DHHS; typed correspondence and presentations via MSWord; arranged and maintained meeting schedules; handled travel arrangements; coded and prepared expense vouchers and ordered supplies for office.

Education

University of Texas, Business course, 1985

USDA Graduate School, courses, 1982

University of the District of Columbia, courses, 1980

Calvin Coolidge High School, Washington, DC, 1978 Diploma

SKILLS

Knowledge of PC’s, Typing (50+), Microsoft Office Professional (MSWord, Excel, PowerPoint) Scanners, Web Research, filing, inventory and customer service skills; Software knowledge: MS Word, Excel, WordPerfect, and e-Mail

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