Kenley R. Barry

*** ******** ****. ***#***

Euless Tx, 76039

Phone: 469-***-****

E-mail: ek21zx@r.postjobfree.com

Experienced Customer Service Specialist and Office Assistant

• Seven years of customer service experience; Six years in an inbound/outbound high volume, multiline call center; Three years sales experience (Face to Face, Phone)

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Experience

Administrative Staff Support (October 2011- December 2011*)

Smartlink LLC/ AT&T U-Verse (Frisco, Texas)

* Two Month Contract Position

• Project coordinating, daily processing of Customer Survey Reports & Graphs

• Responsible for Employee Training & Compliance fulfillment.

• Basic administrative assistant duties including, but not limited to, scheduling meetings and travel accommodation, filing, faxing, etc.

Administrative Office Assistant (April 2011- July 2011*)

MosquitoNix, LP (Frisco, Texas)

* Seasonal Position

• Handled heavy call volume from clients requesting to open work orders for service.

• Processed payments, made small collection calls, handled account management and maintenance.

• General office duties including, but not limited to, data entry, filing, packaging/mailing invoices, closing technician work orders, and basic dispatch functions.

Customer Service Specialist (August 2010- April 2011*)

EFA Processing, LP (Frisco, Texas)

*This company experienced unforeseen layoffs due to financial growth issues.

• Handled clients’ calls in regards to their debt settlement program.

• Serviced customers with billing, general questions, and maintenance of their accounts.

• Negotiated settlement offers with creditors to remove clients debt.

Receptionist (March 2007- Present)

Merry Maids (Frisco, Texas)

• Handled customer inquiries via phone, online, and in person.

• General offices duties including, but not limited to, payment processing, appointment setting, filing, data entry, and sales calls.

• Prepared employee travel routes, and mileage calculations expense forms.

• Basic Customer Service duties

Policy Service Representative (July 2006- March 2008)

21st Century Insurance (Lewisville, Texas)

• Coached individual team members in regards to their overall call handling performance, and meeting weekly sales goals

• Sales, billing, and adjustments for Property & Casualty Insurance policies.

• Assisted in preparing monthly call center morale booster programs, and competitions

Skills

Customer Service Expert Currently used/7 years

Call Center Service Operations Expert Currently used/6 years

Complaint Handling/Dispute Resolution Expert Currently used/7 years

Sales/Marketing Intermediate Currently used/2 years

Data Entry/Records Management Intermediate Currently used/3 years

Multiline Phone Use Expert Currently used/7 years

MS Word, Excel, Outlook Intermediate Currently used/6 years

Education

Navarro College (2004-2006)

• Business Marketing (Degree in progress)

• 3.1 GPA

Champions School of Realty (2012-Present)

• Sales Person License

References/ Recommendation letters available upon request

Contact this candidate