Customer Service Medical Assistant
Resume:
Diana Mitchell
Apt. #***
Oklahoma City, OK
73132
405-***-**** ejz1ka@r.postjobfree.com
Objective:
Experienced Customer Service and Patient Care Specialist that desires to provide the best service to an outstanding employer.
Experience:
Sep. 2009-Dec. 2010
William-Sonima $10.25 hr
Oklahoma City, OK
Customer Service Rep/Sales
Took inbound calls assistants with the sales of company products.Assisting the customers with the problem that they may have with the product.
June.2010-Oct.2010
ACS
Yukon,OK
Customer Service Rep.
Took inbound call for US Cellular,customer needing help with there phone or going over thier bil
Sep. 2008 - Nov. 2008
Aerotek Staffing $10.00-$11.00hr
Oklahoma City, OK
Appointment Setter/Recruiter-Generations Healthcare
Delivered sales presentations, reading from scripts that described products or services, in order to persuade potential customers to purchase a product or service.
Oversaw sales staff performance to ensure that goals were met.
Maintained relationships with hiring managers to stay abreast of current and future hiring and business needs.
Aug. 2008 - Sep. 2008
Academy Sports $8.50hr
Oklahoma City, OK
Fitting Room Attendant
Monitored the fitting rooms and insured that they were clean and all clothes were placed in the right area of the store.
Assisted customers with locating proper merchandise.
Apr. 2007 - Sep. 2007
Express Personnel Staffing $10.00-$11.50hr
Oklahoma City, OK
Customer Service Representative-ONG
Conferred with customers by telephone in order to provide information about services, to take orders or cancel accounts.
Resolved customers' service or billing complaints by performing activities such as adjusting bills.
Processed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers.
Oct. 2006 - Feb. 2007
John Marshal High School $7.35hr
Oklahoma City, OK
Office Clerk
Communicated with students, parents, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Computed, recorded, and proofread data and other information, such as records or reports.
Answered telephones, directed calls, and took messages.
Dec. 2005 - Sep. 2006
Cingular Wireless $10.00-$11.83HR
Oklahoma City, OK
Customer Service Representative
Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Determined charges for services requested, collected deposits or payments, or arranged for billing.
Resolved customers' service or billing complaints.
Solicited sales of new or additional services or products.
Feb. 2002 - Jan. 2005
On Call Medical Staffing $10.00-$11.00HR
Oklahoma City, OK
Medical Assistant/Phlebotomy
Recorded patients' medical history, vital statistics and information such as test results in medical records.
Prepared patients for the physician and explained treatment procedures.
Assisted patients with x-rays, cast placement and removal.
Kept the rooms neat and clean.
Performed such tasks as giving injections or removing sutures.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Collected blood, tissue or other laboratory specimens, logged the specimens, and prepared them for testing.
Education:
Jan. 2008 - Nov. 2008
University Of Phoenix
Oklahoma City, OK
Science Of Psychology
Jun. 2001 - Feb. 2002
Platt College
Oklahoma City, OK
Medical Assistant/Phlebotomy (GPA: 3.7)
Aug. 1996 - Nov. 2000
Putman City West High School
Oklahoma City, OK
High School Diploma
Standardized Tests:
6/19/2008
Work Keys
Silver Certificate. Applied Math: 5 Level. Locating Information: 4 Level. Reading for Information: 5 Level.
Skills/Interests:
Licenses
Certified Medical Assistant and Phlebotomist.
Software Skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Windows XP
Equipment
Computers
Fax Machines
Multi-line Phone System
Photocopiers
EKG Machine
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