Customer Service

Shaunna Kimble

** ******* *****, **** ****, CA 94015 Home: 650-***-**** - Cell: 415-***-**** : ********@***.***

Career Overview

Extremely motivated customer service representative with over 10 years of experience in retail and office settings.

Core Strengths

● Excellent communication skills

● Fast learner and very energetic

● very pleasant demeanor both in person and on the phone

● ability to accept and apply constructive criticism

● creative problem solver

● data entry

● shipping/ receiving

● customer service oriented

● tend to keep good relations with clients and co-workers

Accomplishments

While working with The UPS Store I had received awards for my customer service as well as receiving many awards for our total level of customer service. I am excellent when it comes to dealing with customers/vendors as issues arise. I also received many compliments and recognition in my service towards doctors and patients while I worked in medical offices

Work Experience

Manager

January 2004 to September 2010

The UPS Store – San Francisco, CA

Provided "gold- standard" customer service on a daily basis while over-seeing a staff of 4. My daily activities ranged from packing and shipping, front desk and answering phones to creating schedules, filing claims on a large scale, data entry and implementing new systems to save money/ increase our front end sales

Front Desk Administrator

February 2003 to December 2003

Broderick Adult Residential Care Facility – SanFrancisco, CA

Greeted Clients, answered phones, maintained patient records, interacted with doctors and clients on a daily basis as well as implemented new systems for resolving conflict within the patient community. I kept all files in order and each day performed data entry tasks to make sure all files were kept up to date.

Educational Background

Oceana High School 1996

Pacifica , CA, USA

General

HS diploma

Studied General Education with High Honors, Principals award and community service awards

Keywords

customer service, data entry, pbx, phones, ms word, ms excel, customer retention, up-selling, customer satisfaction, problem solving

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