Customer Service Management
Resume:
Uchenna Tyrone Ojigbo
Stockbridge, GA 30281
Email: ****************@*****.***
*******.******@***.***
Cell: 202-***-****
Security Clearance: MBI CLEARANCE (Public Trust), Expires 2014
OBJECTIVE: Seeking the opportunity to join a forward-thinking organization to contribute my proven top performance in customer relations and technical expertise skills
SUMMARY OF QUALIFICATIONS:
Outstanding communications skills and excellence in customer service: problem solving abilities in a demanding fast paced environment, ability to work in a high volume atmosphere and in diverse population. Proficient in Microsoft Word, Excel, Outlook and PowerPoint, SAP, data entry, Internet
WORK EXPERIENCE:
Small Business Administration/ Washington Products and Services
Clerk III Herndon, VA 06/2010-Present
Examine, compiles, maintains, analyzes and verifies, validates and processes reimbursement record and files; calculates legal fee invoices and makes determination whether the loan post or pre review is accurate and complete and establishes if record/file belongs to the center. Coordinates and responsible for the delivery and distribution of CPC (Care Prevention and Collateral) requested files to the loan specialist in a timely manner. Responsible for creating and updating and control of the CPC inventory. Provides lenders with understanding of the loan process; corresponds promptly and correctly to lenders question about reimbursement by email or phone in a respectful manner. Assigned other duties by the project leader.
Small Business Administration/ Washington Products and Services
Mail and File Clerk I Herndon, VA 06/2010-Present
Serves as Mail and File Clerk; ensures the operations of the mail and file room in accordance with rules and regulations. Responsible for organizing and distributing physical and electronic files requested. Receives, records, sorts, processes, routes and distributes all incoming and outgoing mail and electronic files. Receives emails and phone calls from customers and other mail centers and determines the nature of the requested files. Responsible for logging all requested files in and out; also transferring and creating new files as requested. Ships requested files to various centers within the U.S. and ensures all mail and packages are properly documented, addressed, packaged and accounted. Performs Inventory Control deals by sorting the correct files for financial review and accurately delivers to the specific loan officer or approver. Responsible for processing files from lenders for liquidation and maintains a ledger inventory, receipts and control documents. Provides management with daily mailroom operations report and performs other duties as requested.
Census Bureau/ Indus Corporation Suitland, MD 12/09-03/10
Appeals Officer Data Analyst
Appeals Officer/Data Analyst for Census. Utilized CALCO/ the master address file/Census database; researched addresses for the Address List Appeals Office. Conducted research of records and gathered statistics to provide information; retrieved, entered, reviewed, revised analyzed and verified economic, demographic, and sociological census data. Evaluated, validated, and analyzed statistical data submitted by jurisdictions and compared the information with the Census master file to ensure accuracy. Supported the processing of appeals filed by jurisdictions regarding completed decennial census counts and determined the validity of the appeals. Adjudicated and processed information using an automated management information system for subsequent review and final disposition for senior appeals officials. Transferred, assembled, and organized data to assists in data interpretation; fixed and formatted various files. Organized and maintained and filed census documents and performed other duties assigned by management.
Education: Delaware State University, Dover, DE
Received Degree in Bachelor of Science from a accredited business school
Major: Business Management. Concentration: Marketing
Graduation date: May /17/ 2009
Activities/Interest: 20+ Volunteer Hours
ISA (International Student Association) member Fall 2007- Spring 2009
Awards: Sports awards consist of various basketball all-tournaments team selection, school MVP, and MCST championship team 2004 in high school (Clinton Christian Academy).
References: Available upon request
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