John Bennett

**** ***** *****

Hamilton, NJ *****

609-***-****

ejpn10@r.postjobfree.com

Summary

IT Professional with over ten years of experience.

In-depth knowledge of best practices for application deployment, support, and managing of the full SDLC..

Hardware and software refresh projects to implement new solutions to increase user capabilities.

Managed successful projects and provided technical leadership for large-scale hardware and software upgrades.

Author application design documents (vizio flow diagrams) for new software application systems and application upgrades/enhancements.

Business process standardization and Standard Operating Procedures creation.

Involvement with the Request for information (RFI), Request for proposal (RFP), and Request for Quote (RFQ) processes.

PROFESSIONAL EXPERIENCE

United BioSource Corporation Langhorne, PA

Project Manager 2009-Current

Serve as a single point of contact for clients throughout the system development, release, maintenance and closedown phases.

Author software design documents (vizio flow diagrams) for all new systems and upgrades/enhancements.

Manage all internal and external deliverables, schedules and timelines for development, testing and data management teams with respect to system enhancements.

Participate in regular conference calls with client and external study team.

Provide regular status reports to clients to document study progress and any issues questions requiring attention.

Generate internal reports to identify trends in data changes and technical support issues.

Manage client and system issues to resolution and prepare deviation reports as required.

Collaborate with software developers and test engineers to efficiently resolve system issues.

Work with technical project management leads to conduct thorough enhancement design review and functional assessments.

Maintain client system requirements documentation, change logs, training materials and study binders.

Assist with the development and delivery of client training materials as necessary.

Use project management skills to perform other daily tasks and special projects that support and contribute to the overall successful execution of the project lifecycle.

Analyze and improve the Project Management work processes and systems as appropriate.

Develop and maintain on-going documentation and process improvement efforts as part of the Subject Matter Expert program.

Logan Britton Consulting Titusville, NJ 2008 – 2009

Business Support Analyst

Assigned to the Johnson and Johnson account in the world wide commercial pharmaceutical field support team.

Responsibilities:

Business process standardization and Standard Operating Procedures across all supported Operating Companies.

Developed global service delivery and support models across 50 countries Worldwide.

Managed support vendor, both hardware and helpdesks.

Training material documentation and presentations, knowledge base object creation and review.

Bristol-Myers Squibb Plainsboro, NJ 2001 – 2008

Principal Analyst

Project management of global application deployment and design. Primary technical liaison for supported business units using remote technology tools.

Responsibilities:

Senior team member of a team of application packagers and deployment team.

Developed standard automated build process procedures, (XP/Tablet XP) including MUI’s for master image creation.

Developed, maintained, and tested the corporate PC/laptop/tablet standard build.

Analyzed user requirements, procedures, and problems to automate processing or to improve existing computer systems.

Resolved advanced complex helpdesk escalation tickets

Work within an established set of processes for receiving requests, verifying user requirements, creating packages along with required release notes, perform QA testing and deliver completed solutions.

Developed and implemented SOP’s and Work Instructions for application lifecycle management.

Worked on projects that required structured planning, testing and implementation to upgrade supported back-end systems

Provided recommendations to management to improve the ongoing support and maintenance of production systems to enhance performance and increase scalability

Experience developing Crystal Reports for metric meeting reviews.

Advised with different levels of management for hardware and software vendor selection during the Request for information (RFI), Request for proposal (RFP), and Request for Quote (RFQ) processes.

ePresence Consulting Clark, NJ 1999 – 2001

Senior Systems Administrator

Assigned to the Bristol-Myers Squibb account to provide desktop and remote user support. Support consisted of laptop and desktop repair, image creation and software support. Application packaging, deployment, and patch management.

Responsibilities:

In depth knowledge of Windows Installer, Wise Package Studio and detailed understanding of Windows Internals (i.e. – registry, group policy, OS and application patches).

Experienced with application deployment using Microsoft SMS and Novell Application Objects.

Follow established software packaging best practices to complete automated installations of required software, using Wise Package Studio (along with other scripting utilities, as required)

Developed standard installation procedures using Wise Package Studio.

Helpdesk ticket resolution within SLA guidelines.

Handled daily operations for support, hardware repair/upgrade, operating system and application troubleshooting.

Created and documented BartPE boot-disk for automated GHOST imaging (build) process.

Accountable for server maintenance, including software and hardware upgrades on various models, Windows NT, Windows 2000 and Novell.

Developed and maintained daily backup and restore procedures using CA ARCServeIT software of approximately thirty servers.

Liaison for implementing BMS partner Virtual Private Networks for Sales Force vendors as well as any issues regarding network layer problems.

Education

BS Management - University of Phoenix, Phoenix, AZ

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