Laura Maggi

LAURA STELLA MAGGI

**** ******* **** *****

Palm Harbor, Florida 34683

*************@*****.***

Contact: 727-***-****

PROFESSIONAL OBJECTIVE

A challenging position with a progressive organization which will fully utilize acquired skills, expertise and experience in project management, corporate IT operations management, and support. Desire incentive opportunities that reward performance with career growth and professional advancement.

SUMMARY PROFILE

Offering an extensive background based on 18 years relevant experience demonstrating superior leadership initiative, IT technical expertise, operations enhancement creativity, and consistent performance success.

• Seasoned corporate IT program management professional with in-depth experience in large scale application development, implementation and support settings involving systems analysis, custom software development, testing and implementation, network operations and support, hardware/software inventory management, testing and training essentials, procurement and vendor/supplier relations, and executive level program management.

• Advanced rapidly into management and instructional roles for recognized leadership savvy. Highly intelligent, communicative, diplomatic and contributory management team member and organizational spokesperson. 17 years current experience with a renowned national publisher providing integrated network support for thousands of end users in a widely diverse operations setting.

• In-depth experience in project management, establishment of equipment profiles and interface configuration, development of policies and procedures, and executive level program representation in meetings, rollout project venues, and class/field end-user instruction modalities.

• At ease in environments requiring independent decisions, expertise in analysis and problem-solving, and strict attention to detail. Handpicked for several critical assignments involving the planning and orchestration of myriad strategic initiatives impacting enterprise-wide operations.

• Possess outstanding supervisory and team leadership skills. Motivate, monitor, and evaluate technical, programming, administrative, customer service, help desk, and cross-functional departmental support personnel. Consistently lauded for team building acumen and hands-on management approach to generate work force cohesiveness and productivity.

• Superior administrative management capabilities. Knowledgeable in current digital communications and desktop computer technologies. Compile, analyze and present thorough statistical/operational summary reports.

EDUCATION & TRAINING

KAPLAN UNIVERSITY

Pursuing PMP Certification - current

SAINT PETERSBURG JUNIOR COLLEGE - St. Petersburg, Florida

Completed 14 Semester Credits Toward Associates Degree (1990)

ADDITIONAL EDUCATIONAL AND PROFESSIONAL DEVELOPMENT

Career history of regular attendance at employer-sponsored seminars, trade shows, and professional skill development programs covering topics in: computer information system technology updates, effective team motivation and leadership techniques, total quality and value added concepts, statistical analysis for business decisions, time/stress management, interpersonal communications, etc.

TARPON SPRINGS HIGH SCHOOL - Tarpon Springs, Florida

College Preparatory Diploma (1987)

TECHNICAL SKILLS

• Microsoft Project • Microsoft Office Suite (all modules)

• WebX Web Based Training • Captivate

EXPERIENCE HISTORY & HIGHLIGHTS

COX - AUTO TRADER/AUTO MART - Norfolk, Virginia / Atlanta, Georgia / Clearwater, Florida

Overview: Fulfilled 17 years progressive responsibilities within the Information Technology Division of a nationally renowned publisher of hundreds of specialty and standard auto/truck sales and dealer advertising journals distributed throughout the top demographic markets in the continental U.S. Advanced through management ranks to one of the top Information Technology training positions in the department.

Positions Held:

Implementation Manager (2006-Present)

Training Analyst (2003-2006)

Application Support Specialist (1999-2003)

Operations Manager - National Publications (1998-1999)

Advertising Systems Manager (1996-1998)

Regional Systems Manager (1992-1996)

Responsibilities and Achievements:

• Currently managing systematic closure of 50 Cox Auto Trader/Auto Mart markets across the country within five months. Provide effective support for on-site teams in multiple markets concurrently while coordinating donations of office furniture/vehicles to various charities and scheduling multiple vendors for closure of each market within a 3-4 day timeframe. Because of my exceptional project management skills, was asked to stay on as part of the transition team to assist with office closures.

• Gained reputation as departmental manager with ability to effectively estimate project delivery and completion timelines. Utilized personal expertise in Microsoft Project for strategic mapping.

• Solely responsible for managing successful, on-schedule, implementation of all facets of roll-out of tablet PCs and proprietary software to 1000 commercial sales reps in 75 markets. Managed integration of hardware, systems, networks, training, support and software releases. Planned and wrote project/implementation plan for same.

• Successfully remotely managed team of 7 support, documentation and training professionals across the country responsible for ensuring the continued smooth operation of proprietary sales software and related hardware for 1000 sales representatives, developing and delivering web-based training to sales force for multiple applications and updates, and developing written documentation for same.

• Organized and facilitated user group to bring together end users, multiple layers of management and developers to enhance usability and efficiency of proprietary sales software.

• Orchestrated conversion of multiple legacy applications to proprietary Trader software. Named Project Manager for Headquarters conversion project (Orange County) involving transition of five legacy systems and training/orientation of 65 HQ staff. Accomplished essentially the same responsibilities for the West Coast HQ operation (San Diego) with 100 staff.

• Planned and engineered the relocation of 12 Trader publications from Orange County to Ontario, CA with virtually no negative impact on product deliveries or customer service.

• Managed a team of 10 programmers, systems analysts, testers, documentation specialists and administrative/clerical support personnel tasked with the development of automated advertising systems. Facilitated development of tools to convert a paper-intensive and photograph-based ad order and processing system to a fully automated program that was subsequently rolled out to 85 markets nationally. Served as key facilitator during the roll-out process.

• Managed proprietary software development, implementation, support and end-user training on myriad new applications and existing application upgrades for a major national network of over 2000 staff. Provided creative digital manipulation and information management tools to support customer service, sales, visual design/composition, print set-up/production, administration and data storage disciplines.

SUPPLEMENTAL INFORMATION

Available immediately, willing to travel. References and Salary History furnished upon request.

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