Ambitious, Dedicated and Experienced Customer Service Rep. III

ELIZABETH LANGFORD

PO BOX ***

HEWITT, TX *****

Home: 254-***-****

Cellular: 254-***-****

Email: *********.********@*****.***

SUMMARY

Customer Service professional offering over 17 years of diversified experience. Excellent communication and problem-solving skills.

Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects,

develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism

and integrity.

EXPERIENCE

Part-Time Package Handler - 2008 to Present

UPS, Waco, TX

Parcel Service Company

* Unload packages from incoming UPS trucks.

* Distribute packages to their designated areas to be processed and shipped.

Salesperson - 2008 to Present

IESI, McGregor, TX

Solid Waste Service Company

In charge of selling solid waste service and containers to commercial businesses.

* Sold solid waste service to commercial businesses.

* Collections

* Manage new and existing accounts.

Seasonal Driver Helper - 2007 to 2007

UPS, Waco, TX

Parcel Service Company

* Assisted UPS driver with delivery and package pickups during the Christmas season only.

* Delivered to residential homes and commercial businesses.

Administrative Assistant - 2006 to 2007

QuestaCare, LLC, Allen, Texas

Private senior care company.

Assisted with business development and planning of new start up company.

* Set up and arranged office, Assisted with organizational structure.

* Performed various administrative functions including documenting and organizing reports

and developing departmental policies and procedures.

* Assisted with design and marketing brochures.

* Screened nurse aides and caregivers.

* Accelerated application process for license with the Department of Aging and Disability Services.

* Answered incoming calls and confirmed scheduled appointments.

Customer Service Rep. III - 1989 to 2006

Bardcor a Weyerhaeuser Company, Waco, TX

Managed accounts, processed orders, maintained close customer relations, handled complaints and adjustments.

Visited and set-up new accounts for clients and price quotes.

Worked with customers, management, and other departments to resolve problems and answer questions.

* Built a rapport with customers and proposed different products and services based on their account

history to help minimize their monthly bill.

* Monitored accounts to ensure on-time delivery of products.

* Serviced over 50 accounts and handled all aspects of selling additional products to increase company

sales and profit margins.

* Increased sales on target accounts up to 50 percent.

* Sold corrugated return goods that resulted in substantially higher profit margin and reducing waste.

* Orchestrated activities relating to maximizing truckloads and tracking of transportation vehicles.

* Key player in certification process for ISO 9000 Quality System.

* Documented customer service, order entry, and complaint procedures.

* Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.

* Transitioned corrugated fanfold business from Waco, TX and Pulaski, TN, facilities to Maryland Heights, MO, facility.

* Scheduled corrugated fanfold, maximized truckloads and scheduled trucks for pick-up of product.

* In charge of setting up accounts and establishing new business.

* In charge of training new employees or cross training employees.

*** Assisted Quality Manager/Safety Director for six months.

* Calibrated instruments and tools in the plant.

* Stocked First-Aid kits and Eye Wash dispenser.

* Instructor for all New Hires of company rules and safety practices and procedures.

* In charge of monthly safety meeting minutes.

EDUCATION

Certificate - 2005

McLennan Community College, Waco, TX

Real Estate Courses

Certified as a Real Estate Salesperson..

ADDITIONAL SKILLS

* Capable of multi-tasking.

* Computer experience includes MS Word, Excel, Outlook Express, Power Point, Act!, SAP, ATOMS, Cimpro I and II and Lotus Notes.

* Extensive experience at working well under pressure.

* Effective team player; equally competent of working independently.

* Staff training and supervision experience.

LICENSES

* Real Estate Salesperson, Texas Real Estate Commission, State of Texas 2006 to 2007

TRAINING

* Boards II Application Training, The Weyerhaeuser Company, Rock Hill, SC

* How to be a Better Communicator, Career Track, Waco, TX

* Beyond Customer Expectations, Service Plus, Waco, TX

* Safety Inspection & Compliance in a Box Plant, Technical Association , Fort Worth, TX

* Safety Courses, Weyerhaeuser, Waco, TX.

* Personal Protection Equipment

* Bloodborne Pathogens

* Lockout Tagout Training

* Ergonomics Training

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