Customer Service Manager
Resume:
Rosanna Brown
Williston, SC *****
Objective:
Pursing an opportunity to experience a different career goal. A chance to turn a good job into a long lasting successful career. Making a difference not only in an office environment, but in my chosen profession as well.
Employment:
North American Title Loans, Orangeburg, SC
4/03/08 - Present
Office Manager
Establish and maintain an office environment that provides outstanding customer service and store growth. Manage employees in a professional manner that promotes proper operational procedures. Daily processing and approval of car title loans. Processing of proper paperwork to become lein holder at DMV. Making daily contact to account holders for basic and advanced collections. Working hard accounts on non-paying customers, by setting up and processing accounts for repossession, with basic skip tracing. Invoicing payment to repo companies and auto auctions sales. Cash control (petty cash, account payable, daily expense reports, return checks, bank deposit, and customer insurances claim payouts.
U.S.P.S, Batesburg, SC
2/23/08 - 3/07/08
Mail Counter Clerk(temp job through Manpower Staffing)
Daily counting, sorting, and processing of incoming mail in post offices to each rural carrier. Timing of all carriers for loading daily mail into vehicles for delivery.
Wade Communication Services, North Augusta, GA
08/13/07 - 4/01/2008
Office Manager
Same duties apply. Digistar has merged with Wade, I now manage both digistar office 6 hrs pm, and Wade office 6 hrs am - pm.
Digistar Genesis-Digital Satellite, Augusta, GA
09/05 - 08/10/07
Office Manager (Installation Co. For DirecTV)
Handling the everyday smooth running and human resources of the office of 12 employees. Making weekly rotating schedules. Daily data entry and updates of new and old customers' information. Scheduling and assigning appointments for technicians and customers for directv satellite and wild blue internet system installs. Submitting accurate forms and spread sheets of all paper work for office and establish technicians to insure proper invoicing for payment. Weekly office meeting to local sales demands as set by sales manager. Except and process daily payments. Perform light bookkeeping and accounting functions when needed.
Winn-Dixie, Aiken, SC
05/02 - 08/05
Office Assistant & Customer Service
Assisted in the everyday human resources of employees data files, drugs testing, Answering phones, ordering and inventory of office supplies. Scheduling biweekly meeting of each department, and data entry of all department write up and invoices. Counting and maintaining security of night before cash for accuracy. Prepared and process office deposits. Making daily cash draws for cashier. Daily data entry and printed reports of money intake pulled from day shift registers. Handled day to day customer service and cashiers needs from key flips to making change, cashing checks, western unions, and lotto sales.
Kmart, Aiken, SC
08/96 - 04/02
Cash Office Clerk
Daily data entry of money price purchasing sale throughout department store. Handling of department store money transaction from counting down registers, making service desk change and withdrawals, to bank pickups and deposits. Maintaining accurate filing and record keeping of money processing activities. Prepared and assembled reports for remittance, and corporate record keeping from all money transfers, payments,refunds, and layaway paid out receipts.
Education:
State National Training Service, Voorhees, NJ
General Clerk-Diploma
Date graduated: 04/06
Aiken Technical College, North Augusta, SC
Data Entry-Diploma
Date graduated: 06/98
Aiken Technical College, Aiken, SC
Business Management-Associate Degree
Date graduated: 05/96
Benedict College, Columbia, SC
Computer Science Major
Wagener-Salley High, Wagener, SC
Graduated Honor Student w/3.7 GPA
Date graduated: 06/91
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