Sales Project Manager

Joseph M. Cummings

****************@*****.*** ** Crystal Place, Levittown, PA 19057 215-***-****

C Level Account Management * Technical Sales/Support

Business Development * Project Management

Qualifications Profile

• Project Management: Full sales cycle support provided to customers including pre and post sales technical support

• Business Development: Proven success leading business development efforts, expanding customer base, and increasing revenue potential.

• Relationship Building: Skilled in improving customer retention levels within highly competitive markets by “going the extra mile” including configuring equipment and being available whenever necessary.

• Communication: Demonstrates ability in translating complex technical information into lay person terms thereby building better customer relationships.

• Sales: Consistently exceeds sales objectives for Monthly Revenue Value by applying effective cold calling and prospecting skills as well as identifying and implementing unique solutions to upsell existing customer base.

• Presentation Skills: Increases sales by effectively demonstrating product benefits in-house and at customer sites focusing on Director through Senior Level Executives.

• Technical: Extensive background in Project Management, MPLS, Optical Rings, Disaster Recovery, Data Centers, Cloud Solutions, Security, Storage, IP Trunking, Voip, Call Center, Local, Long Distance, Private Lines

• Certifications: ITIL v3 Foundations, EXIN, T-1 Networking, Racal; Sun Micro Station, Racal; ATM, Global Knowledge; Frame Relay, MCI; Private IP, MCI

Professional Experience

VERIZON BUSINESS, Philadelphia, PA 2006 – 8/2012

Senior Account Manager (2006- 8/2012)

Responsible for managing large revenue accounts - $500K+ in Philadelphia Region. Industries serviced include: Insurance, Financial, Healthcare, Manufacturing, and Retail.

• Increased monthly revenue by 35% within the 1st quarter on assigned accounts

• Quickly built strong customer relationships through integrity, accessibility, and responsiveness

• Incorporate Project Management and Engineering background with superior presentation skills to build customer confidence

• Consistently exceed quota while maintaining key strategic business goals

• Achieved 124% of quota for June 2012 Sales results

• Achieved 110% of quota for July 2012 Sales results

• Subject Matter Expert (SME) support to Region Account team for placing technical specifications in Verizon’s Order Entry System-Orderpro

• Manage all stages of sales cycle including RFP development, contractual negotiations, and project management of service implementations

• Provided Single Point of Contact support for pre and post technical sales to Regional Sales Team

• Designed, implemented and tracked circuit installation orders from inception to successful completion

• Interfaced with and updated customers on a weekly basis with order status using Excel, PowerPoint, and MS Project

• As dedicated CIGNA implementation account representative secured an increase in account MRV to 65%/year

• Reduced Order Entry errors by establishing new system wide standardized form

• Created and coordinated the development of User support documentation for technical product reference ordering procedures

Joseph Cummings ****************@*****.*** 215-***-**** Page Two

CAVALIER BUSINESS COMMUNICATION, Ivyland, PA 2005 - 2006

Senior Account Executive

• Responsible for new business development generating all leads through telemarketing and cold calling

• Achieved 2nd level sales ranking for billed revenue (2006)

• Prepared sales forecasts and account status reports making recommendations to enhance revenue potential

• Successfully met sales quotas and generated 12 new major accounts within 4 months

• Provided cost analysis to demonstrate price benefits for Cavalier service

MCI Inc., Bala Cynwyd, PA 2000 - 2005

Project Manager/Implementation Engineer

• Received Customer Services Recognition award for highest Customer Satisfaction Survey results in Pennsylvania Region

• Provided project plans, time tables, and managed installations of large frame, MPLS, Local, and Long Distance projects

Provided technical support to sales and customers, interacting with vendors, customers, and sales to coordinate technical specifications during the implementation phase of the project

Gained extensive experience in the implementation of international circuits and specifications

Prior Relevant Experience

Technical Analyst - Rancocas Hospital, Rancocas, NJ

Managed a multi-hospital telecommunications department that provided 24/7 staffing and on call scheduling. Provided budgetary analysis and instituted Coordinated Dialing Plan between 3 Hospitals.

Education

B.A, Bachelor of Arts, Organizational Management - Eastern College, St. Davids, PA

Project Management Professional course requirements completed - Villanova University, Villanova, PA

License

Pennsylvania Real Estate Salesperson-Standard- License Number- RS276292

Military Service

United States Navy – (Seabees) Construction Electrician - Honorable Discharge

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