Customer Service Manager

Michael Bristow

*** ****** **** ****

DeKalb, TX 75559

Cell: 903-***-****

*************@*****.***

Customer Service Rep/10 Years Experience in Restaurant and Retail

Polished, professional customer service rep offering:

10 years of experience providing customer support in fast food restaurants and retail warehousing, for inventory and food production.

An unwavering commitment to customer service, with the ability to build productive relationships, resolving complex issues and win customer loyalty

Strategic-relationship/partnership-building skills-listen attentively-solve problems creatively, and use fact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

McDonald’s Restaurants

East Texas

1415 West Panola St, Carthage TX 75633 (1999-2001)

3120 N. University Dr., Nacogdoches, TX 75962 (2001-2005)

1717 N. St #4681, Nacogdoches, TX 75962 (2005-2007)

1901 S. Jefferson Ave, Mount Pleasant, TX 75455- (2010-2011)

702 N McCoy Blvd, New Boston TX 75570 (2011-2012)

Burger King

2626 Richmond Rd, Texarkana, TX Jan, 2010 – July, 2010

2626 Richmond Rd, Texarkana, TX March 2011-July 2011

Wal Mart Stores

1701 E End BLVD, Marshall, TX 75670 Sept. 2007-Nov. 2009

423 West Loop, Carthage, TX 75633

4000 New Boston Rd, Texarkana, TX 75503

Brahms Ice Cream Stores

1222 W. McDermott Ave, Allen TX April 2012-May 2012

RESPONSIBILITIES AND ACHIEVEMENTS

Experience, includes, directing various areas of the restaurant. Operations including customer service, vendor relations, inventory control, cash management, and staff training.

Key Qualifications

• Able to Handle Work Load

• Attention to Detail

• Knowledge of Customer Handling and Service Skills

• Motivated

• Adherence to Health Standards

Key Accomplishments

Managed a High Volume workload with a deadline-driven environment. Recorded labor percentages ranging from 16.25%-18.50%, and in any given week, met performance benchmarks in all areas (speed, accuracy, volume).

Became a lead go-to person for new recruits and lead meetings for crew meetings and production leaders.

Completed voluntary customer service training to learn new ways to enhance customer satisfaction and improve productivity.

Education and Certifications

Columbia Southern University, B.S Human Resource Management, August 2010

Serv Safe Certification

Right Track Training Shift Manager Certification

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