Project Manager Quality Assurance
Resume:
Frank W. Hench
Pleasant Hill, CA ***** (moving to Sacramento area)
707-***-**** (c)
ej9m8b@r.postjobfree.com
http://www.linkedin.com/in/fwhench
PROFESSIONAL SUMMARY:
Project Manager with over 12 years of Information Technology experience. I have
been responsible for the overall direction, coordination, implementation, execution,
control and completion of specific projects ensuring consistency with company strategy,
commitments and goals.
Specific areas of knowledge & expertise include:
Agile and Scrum Methodology
Microsoft Project
Web Programming
Office 2007
Technology Background
Power Point
Complex Excel Reporting
Visio
PROFESSIONAL EXPERIENCE:
Wells Fargo, San Francisco, CA July 2010 - Current
Project Manager/Project Coordinator:
Project Lead for the CMG (Commercial Management Group) East LAN migration
Converted over 200 users in over 20 locations from Wachovia LAN to
Wells Fargo’s new Business Banking LAN in a time span of 6 months and
a budget of $500K.
Mercury Pro Pilot
Project Lead for a low cost/low scope real-estate valuation product to be
used for routine administration for loans secured by commercial real-state.
Created Project Plan, lead a pilot kickoff meeting, and worked with team
to run reports on a weekly basis for a two month period to make a
professional go/no go recommendation to upper management.
Other Roles
Collected weekly status updates from Team Project Leads and
Consolidated into master report to review during weekly meetings for both
the Credit Platform and Credit Management Groups
In charge of creating, updating and maintaining all audit documents for
both the Credit Platform and Credit Management Groups using the
standard EPM template guidelines.
ELM Resources, Oakland, CA July 2008 – June 2010
Technical Project Manager:
I was Project Manager for a mission critical application with a budget of $4.5-
$5.0 million, spanned 18 months, and had 25 team members at its critical points
using the agile methodology. The project team consisted of business owners,
architects, developers, QA, and business analysts and the project sponsors
were the CIO and VP of Sales and Marketing.
Worked closely with Director of Project Management to develop full scale
Project Plans.
Prepared New Sprints for 3-4 week cycles:
- Create tasks, assigning work to team.
- Created diagrams and flow charts using Visio.
- Lead and coordinated daily sprint meetings with team.
- Responsible for any impediments that occur and get them
resolved as quickly as possible.
- Make sure that projects are running smoothly and delivered on time.
- Prepared Demos using Power Point and Lead the team
presentations to Business and CIO.
Created and Updated Weekly IT Project Status reports for
the CIO on all IT projects within the company.
Created and Updated Weekly Business Scorecard for Executive Team
Meetings.
Managed Project Collaboration/Prioritization meetings with Business.
Lead/Coordinated IT Leads Weekly Meeting.
ELM Resources, Oakland, CA October 2005 – July 2008
Programmer Analyst:
Primary role was to resolve advanced production system issues managed
through our production support center. The role was required to provide direct
support for escalated research analysts, help desk analysts, and vendor service
bureau analysts to diagnose problems.
Development work, including coding fixes, developing system diagnostic tools
and the design and implementation of system enhancements. Participated in the
software development life-cycle process to design, develop, code and implement
applications.
Exercised judgment to design scalable architecture that supports a breadth of
features and integration with other applications.
Other Roles:
Worked with a team on building 4 new test environment servers from scratch in a
timely manner to help assist developers and testers with their work. These test
environments greatly helped reduce the amount of errors moving into production.
Used Secret Agent and WinPT to manually encrypt/decrypt secure files received
from our clients when needed.
Lead IT Operation Liaison – all departmental issues came to me and I would
escalate the issues to the correct people and alert the company on any urgent
system problems.
FISERV, FSC, Novato, CA February 2003 – October 2005
Company Developer:
Maintained code to provide accurate vehicle insurance rates based upon
internal and external requests and company submitted insurance manuals.
Communicated with insurance company representatives to clarify
ambiguity and contradictions in the manuals.
Quality Assurance Tester:
Created highly complex spreadsheets to compare with the rated quotes to
be certain that total premiums for all coverage match to the penny.
Reported all system/code bugs to the programmers and help assisted
them in reproducing the issue.
Mykytyn Consulting Group Inc, San Rafael, CA June 1998 – Aug 2000
Programmer:
Developed a database driven, custom online commerce solution.
Helped develop a custom billable time and expense reporting system.
Tested, debugged, and repaired several small applications.
In charge of maintenance on both Intranet & Internet site.
EDUCATION:
California State University, Chico Chico, California
Bachelor of Science in Computer Science
TECHNICAL:
C, C++, .Net, Java, Javascript, Adobe photoshop, Lightwave, HTML, ASP, Visual Basic,
Excel, Word, Access, Visio, Unix, File Maker Pro, Cold Fusion, PHP, MySQL, Oracle,
Database Management, file encrypting/decrypting, Web-ex, Live Meeting, Sharepoint.
PERSONAL ACHIEVEMENTS:
(ELM Resources)
Changed career path and moved from Programmer Analyst to IT Project Manager.
(FISERV, FSC)
Received Employee of the Month within my first year with company
Promoted to Company Developer within my first year with company
I am currently working on getting my PMP certificate.
REFERENCES:
Michael Southern - Director of Applications, ELM Resources: (617) – 320-3224
Marc Urban - BizTalk Consultant, ELM Resources: (352) – 610 - 2068
Juan Frias - Senior Application Developer, ELM Resources: (415) – 309 - 2468
Contact this candidate