Customer Service Manager
Resume:
LOS ANGELES, CA *****
HOME: 323-***-****
CELL: 323-***-****
EMAIL: *************@*****.***
CELINA TORRES
CAREER OVERVIEW
Enthusiastic customer service representative with over 4 years experience in sales, account management and training. Excellent communicator with experience working in a demanding call center environment as a customer service representative. Reliable with a proven track record in demanding sales and account management environments. Excellent work ethic with a “can do” attitude.
CORE STRENGTHS
Excellent communication/computer skills
Self-motivated, confident, and reliable
Training development experience
Customer service
Store maintenance
Strong client relations
Energetic work attitude
Strong organizational skills
Problem solving skills
ACCOMPLISHMENTS
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints while maintaining a positive experience
WORK EXPERIENCE
Eurocraft October 2011 to February 2012
Administrative Assistant
Bell Gardens, CA
Assisted office manager at an architectural metal company. Prepared and drafted all written quotations in a timely manner. Prepared and distributed Payroll and Payroll reports for a staff of 30 plus. Managed daily office operations and maintenance of phone calls, maintaining accurate records for all business supplies. Performed regular telephone contact with vendors and customers to discuss status of billing and payment process to ensure positive account status. Prepared folders and maintained records of newly admitted customers and vendors. Developed new customer relations through telephone contact and sales activity. Updated customers accounts and information on a daily basis.
Blockbuster February 2007 to September 2011
Shift Leader
Pico Rivera, CA
Provided customer service for an average of 60 transactions per day, answering customer inquiries, solving problems, and providing new rental information. Earned management position by serving as key holder, responsibly opening and closing store. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Staples September 2006 to January 2007
Customer Service Representative
Pico Rivera, CA
Assisted customers in person and via telephone. Answered customer questions regarding store merchandise, department information and pricing. Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
Ladies Workout Express June 2006 to October 2006 Trainer
Pico Rivera, CA
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Personally trained new clients on equipment use to develop best results. Assisted clients on reaching personal goals set.
EDUCATIONAL BACKGROUND
El Rancho High School 2006
Pico Rivera, CA, United States
High School Diploma
Rio Hondo Community College
General Education
Whittier, CA, United States
Coursework includes: Speech and Communication, Sociology and Psychology
Related coursework: Statistics and Microeconomics
KEYWORDS
Customer service, organized, customer retention, sales, cash handling, data entry, trained, communication skills, computer savvy, HS diploma, positive, friendly, confident, courteous, multi-tasking, attention to detail.
REFERENCES
Henry Valenzuela 213-***-****
AutoZone Store Manager
Bellflower, Ca
No. of year acquainted: 4
Juan Solomon 626-***-****
Blockbuster Assistant Manager
South Gate, Ca
No. of years acquainted: 2
Antonio Zuniga 323-***-****
Blockbuster Store Manager
Pico Rivera, Ca
No. of years acquainted: 1
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