Manager Customer Service

Presentation of Experience

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Integrity Responsibility

Leadership Inspiration

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Eugene Charley

Eugene O. Charley

ej72ul@r.postjobfree.com

313-***-**** Cell

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Qualifications

. 17 years proven food service/manufacturing management experience

in a labor-intensive environment

. Instill vision to achieve company goals while maintaining

quality, safety and customer service

. Adaptable to changing environments/situations with innovating

problem solving

. Great interpersonal communication skills, organizational skills

and a conceptual thinker

. Experience running multiple sites and operations within same

company

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Work History

November 2007- 2012

FLYING FOOD GROUP Director of Operations

New York JFK

. Directly managed a staff of 2 production managers, executive chef and

4 sous chefs, 5 supervisors, and 216 union employees. Indirectly

managed Sanitation, equipment and porter departments.

. Managed daily revenue budget/P&L of over 100K while producing over

100,000 meals weekly

. Responsible for Menu presentation/Food displays prior to all menu

changes monthly

. Developed and prepared daily extensive Special meal requirements

. Created and managed quality assurance program with direct result

driven through training/accountability

. Managed and maintain quality in USDA facility

. Interview, Hire, Train, coach and mentor new managers into the

business

. Set expectations and guidelines of managers in a cross functional

environment

. Created implemented and improved process flow thought-out operation

using lean and other principles

. Establish teams, assigned projects, drove results to achieve company

productivity, safety, food cost, internal deliveries, and other goals

. Created strategic Action plans directed towards team accountability to

budgeted/financial goals

. Managed multiple departments within operation simultaneously;

production, sanitation, warehouse, and logistics

. 30% direct productivity improvement during my tenure with FFG/JFK

March 2006- November 2007 Production Manager

Strauss Elite (North America) Blue and White Foods, LLC.

Farmingdale, NY

. Effectively manage manufacturing operation creating dairy and other

products

. Packaging, labeling and shipping product for 50 private companies with

70 Million in annual revenue

. Interview, hire and train staff on daily operation needs

. USDA Class A facility, managed and maintained with an on site

inspector

. Responsible for payroll, inventory control (P & L) and personnel

record keeping

. Implement lean manufacturing practices to increase productivity and

reduce labor principles

January 2005-March 2006 Restaurant Manager

Chili's

Sterling Heights, MI

. Responsible for Daily restaurant operations

. Scheduled staff using year over year performance indicators and

reacting to volume

. Planned and submitted weekly budgets

. P&L Cash handling with daily drops

. Responsible for ordering of all restaurant needs (includes

equipments/Liquor) conduct inventories monthly

. Trained and evaluated employee performance

. Conducted orientations of all new hires (Welcoming and setting

expectation)

April 2005-February 2006 Loan Officer

Premier Mortgage Funding

Farmington Hills, MI

. Originated, processed and executed home loans

. Conducted client consultation, obtained credit reports and advised on

best method of obtaining goal

. Interviewed lenders and researched programs available that best suites

client's needs

. Record month of 21 loans processed and closed successfully

. Established and maintained relationships with mortgage lenders and

real estate brokers

August 2003 -March 2005 Operations Manager

LSG Sky Chefs

Detroit, MI

. Managed a staff of 4 supervisors, 1 chef and 104 union employees with

$63K in daily revenue

. Oversee daily payroll costs and productivity report; implemented Lean

Process Improvements

. Maintained food productivity of 18,000 meals per day consisting of 6

different airlines

. Trained supervisors on profit and loss statements, costs analysis, HR

reports and OSHA regulations and standards

. Interviewed all potential employees, scheduled staff and evaluated

performance

. Established a team spirited environment through a positive and

proactive leadership style.

May 2001 - August 2003 Production Supervisor

LSG Sky Chefs

Los Angeles, CA

. Accountable for training/development of 32 union employees in daily

operations

. Conducted daily meetings giving direction and setting targeted goals

. Distributed equipment and supplies to internal departments to meet

operational needs

Oct 2000 - January 2001 Assistant Director

HDS Services (Senior Living Facility)

Farmington Hills, MI

. Purchased food and other restaurant supplies on weekly basis

. Verified shipment for quantity and quality upon arrival from

various vendors

. Trained and supervised five personnel on the fundamentals of

ordering, storing and accountability of facility required

supplies

. Calculated daily expenses and profits from the compiled figures

of the daily serving records

. Translated data into dollar amounts and balanced profit expenses

. Entered data into database and maintained a monthly budget of

$60,000.

January 1995 - April 2000 United States Army Sgt.

United States Army

Korea/Fort Hood, TX

. Directly involved in managing, supervising and training

personnel with a wide variety of specialties in the US Army

. Provided counseling and guidance for subordinates

. Accountable for daily production, safety and sanitation of the

facility

. Maintained inspection ready status at all times

Education:

. 2008 ServSafe Certification (National Restaurant

Association) NYC

. 2004 Certificate in Principles of Lean Manufacture

LSG

. 1997 Culinary Arts Central Texas College

Killeen, TX

. 1995 United States Army Foodservice Certificate

Fort Lee, VA

. 1993-95 Highland Park Community College

Highland Park, MI

. Spanish- Speak/communicate in Spanish (Not Fluent)

Contact this candidate