Sr. IT Project Manager with over 13 Years Experience
Resume:
Matthew D. Mellendorf
***** ******** ****** ***, **********, GA 30022 810-***-**** Email: ***********@*******.***
PROFESSIONAL PROFILE
Senior Project Manager with over 13 years experience (10 years ecommerce, 3 years SAP and Data Warehouse), and an understanding of project management principles and all aspects of Project Management, has been accountable for the effective and efficient delivery of business solutions. With a track record of managing on time, on budget projects that deliver substantial business benefits. Has solid business background and expert understanding of how technology systems impact business processes. Well known for the ability to rapidly assess business needs & quick-start technology solutions. Extensive background managing multiple Delivery projects from conception to completion. With strong leadership skills that can energize multidiscipline work teams to respond to business needs. Customer-focused, highly organized self-starter with effective customer-service skills and demonstrated ability to manage technical aspects and pre-sales projects, architect tailor-made customer solutions, build relationships, communicate solution strategy and product offerings, and provide technical expertise, support, and training to sales and customers. Customer-focused, highly organized self-starter with effective customer-service skills and demonstrated ability to manage technical aspects and pre-sales projects, architect tailor-made customer solutions, build relationships, communicate solution strategy and product offerings, and provide technical expertise, support, and training to sales and customers. As well as working with customers to gather and document all business and system requirements. Extensive system development and system integration experience focusing on the complete SDLC using RUP and standard Waterfall methodologies. Highly experience in creating and executing detailed MS Project plans including, but not limited to, assignments, dependencies, milestones, tracking, leveling and base lining.
EDUCATION
April 1994 Eastern Michigan University
Ypsilanti, MI
Bachelor of Science in Organizational Communications
General Business Minor
EXPERIENCE
November 2008 BlackTie Medical
to Present CONSULTANT
Assist in the development of BlackTie Medical’s Web site. Responsible for creating user specifications, user interface design, development, brochures, advertisements, and White Papers.
Technical Environment: ASP.NET, CSS, HTML, DHTML, JAVASCRIPT
December 2006 T-Systems North America
to November 2008 Rochester Hills, MI
PROJECT MANAGER
Client: Royal Dutch Shell (07/08 to 11/08)
Project: Shell Springboard Transition to T-Systems
Role: Project Manager
Managed an outsourcing initiative with Shell in Houston TX; successfully transitioned 140 employees from Shell to T-Systems. This 5 month project also included facilities management and new IT equipment roll-out for all the new resources. This was a Global effort and Houston was the first office to be successfully transitioned and moved into their new facility.
Technical Environment: LAN/WAN, Telephony, SharePoint
Client: Volkswagen (04/07 to 07/08)
Project: Volkswagen Routan Parts Program
Role: Project Manager
Managed a Parts Supply Chain Program for the new Volkswagen Routan; this was a project that was primarily focused on SAP, which included Material Master, FI/CO, Distribution, Customs, Claims, and Forecast & Ordering changes. The program consisted of a team of over 50 resources, 15 total projects and a budget over $2,000,000. This project was successful because Volkswagen had to go from being a Parts importer, to a Parts exporter, with parts being shipped to Mexico and Canada. Successfully managed 3rd party vendor relationships between Chrysler and UPS Trade Management.
• Leadership of individual projects with SAP components
• Directed SAP resources to meet scheduled milestones and ensures project/program objectives are met
• Evaluated project status and SAP resource utilization and implemented changes to improve the team's effectiveness
• Ensures SAP projects were completed within committed time and budget and are integrated with other software applications, as needed
• Served as the primary point of contact from SAP project/program inception to delivery
• Managed Business Warehouse (BW), Material Master (MM), FI/CO, Distribution, Customs, Claims, and Forecast & Ordering initiatives
• Ensuring that application systems are developed in a way that complies with architectural standards and established methodologies and practices within SAP and non-SAP environment
• Assessment of customer requirements; analyze the architecture of business events and data that supports the architecture; evaluates possible solutions; and presents recommendations to IT management
• Manage all aspects of systems analysis, design, development, installation, maintenance, and enhancement for the project
• Managing the cost, schedule and scope of the project
• Establishing and managing priorities for the project, while maintaining a focus on customer needs and expectations
• Creating and executing a detailed MS Project plan including, but not limited to, assignments, dependencies, milestones, tracking, leveling and base lining.
• Building and maintaining positive working relationship with vendors and external/internal customers
• Identification of issues and risks, developing and implementing corrective actions
• Coordinating all aspects of the delivery life cycle for the service offering
• Managing dependencies and integrating activities with other departments and projects
• Ensuring the development, planning and accomplishment of Quality Assurance testing
• All project reporting, such as regular status reports, lessons learned, periodic special reports and others
• Providing direction and establishing goals for project members
Technical Environment: SAP BW, MM, FI/CO, Data Warehouse, Informatica
March 2006 Sirco Associates – Contracting to T-Systems North America
to November 2006 Rochester Hills, MI
PROJECT MANAGER
Client: Audi (08/06 to 04/07)
Project: Audi Tire Customer Satisfaction
Role: Project Manager
Managed an Audi Tire Reimbursement project, this was a new idea Audi had to increase customer satisfaction. This project was heavily engaged in Data Warehouse, EAI, as well as SAP FI/CO changes. This was an 8 month project that had a $300,000 budget and a team of 10 resources
Technical Environment: Data Warehouse, Informatica , EDI, J2EE, SAP FI/CO
Client: Volkswagen (10/06 to 04/07)
Project: Volkswagen Warranty Recall
Role: Project Manager
Managed a Warranty Recall project for 6 months, Volkswagen upgraded their legacy system and all the Recall information had to be modified to work within this new system. The project was heavily engaged in Mainframe and Data Warehouse changes. The overall project budget was $700,000 and had a team of 20 resources.
Technical Environment: Data Warehouse, Informatica, Mainframe
Client: Volkswagen (03/06 to 09/06)
Project: Volkswagen TREAD Upgrade
Role: Project Manager
Managed a TREAD upgrade project for 6 months, to comply with NHSTA standards, the project was heavily engaged in Data Warehouse changes. The overall project budget was $500,000 and had a team of 10 resources.
Technical Environment: Data Warehouse, ETL, Informatica, Oracle
April 2005 Tellus, LLC.
to February 2006 Loveland, OH
DIRECTOR OF PROJECT MANAGEMENT
Key contributor in building company from a small ecommerce web design firm, to taking on client projects in the $100,000-$500,000 range.
Increased the skills set and improved management necessary to become recognized among the top 5 web firms worldwide by the Web Marketing Association in 2005. Their client sites won 12 web awards in that year's competition.
Client: CHEF’S Catalog
Project: Web Site Redesign
Role: Project Manager
Successfully managed a team of 5 resources to complete the redesign of the CHEF’S Catalog Web site over a 4 month period, the project was on time and on budget. This project had a $250,000 budget and was completed on schedule.
Client: Johnny’s Selected Seeds
Project: Web Site Redesign
Role: Project Manager
Successfully managed a team of 6 resources to complete the redesign of the Johnny’s Selected Seed Web site over a 4 month period, the project was on time and on budget. This project had a $150,000 budget and was completed on schedule.
Client: Century Marketing
Project: Web Site Redesign and Online Label Creation
Role: Project Manager
Successfully managed an online label making software program where users can go in and create their own labels online. The advanced digital printing technology enables users to produce full color digital custom printed labels and tags without printing plates, significantly reducing the cost of short run printing.
Key Responsibilities:
• Oversaw company's Project Management methodology and ensure that best practices were used throughout the project life cycle.
• Responsible for structuring the overall program/project plan, budget, schedule and staffing requirements.
• Managed team conflicts to resolution.
• Full supervisory responsibility for multiple teams and other Project Managers including mentoring and providing professional development.
• Provided direction and establishing goals for project members.
• Responsible for the management of the User Experience Process; project documentation including, but not limited to Requirements document, User Interface Specifications, Strategic Brief, Wire-frames, Site Maps, Content Categorization and Taxonomies.
• Assessment of customer requirements for projects.
• Established and managed priorities for the project, while maintaining a focus on customer needs and expectations.
• Prepared and delivered project-related presentations and briefings and conducting, planning and facilitating project meetings.
• Worked in tandem with the CEO to ensure success of initial scope of the project and that documentation satisfies client needs.
• Provided weekly status reports, project tracking updates and overall assessments to senior management and team.
• Accountable for customer satisfaction and retention.
• Identification of issues and risks, developing and implementing corrective actions.
• Managed dependencies and integrating activities with other departments and projects.
• Worked with the project team to create detailed and accurate project descriptions, estimates, functional and technical specifications, schedules, timelines and written status reports throughout the development process.
• Ensured that company standards, methods and tools are utilized on the projects to achieve project success.
Technical Environment: ASP.NET, CSS, HTML, DHTML, JAVASCRIPT
February 1996 Fry, Inc.
to April 2005 Ann Arbor, MI
SENIOR PROJECT MANAGER
Responsible for managing team members while working on client projects from conception to completion, primary focus on ecommerce and branding sites. Teams typically ran from 5-20 with budgets upward to $1,000,000.
Significantly contributed to the management and production of the following sites: 1-800-FLOWERS, AAA, Audi Collection, Brookstone, Chandon, Coach, Domino's Pizza, Eddie Bauer, Gevalia, Godiva, Graco, Growing Family, Hickory Farms, HomeGoods, Illuminations, KitchenAid, Kmart, Maidenform, Microsoft (Microsoft Gift Certificates, Microsoft Logo Store, MSN Shopping, MSNBC Shopping), Nestle USA, Phonics Game, Public Broadcasting System (PBS), Ragu, Summit Partners, Time Life, TJ Maxx, Volkswagen DriverGear, Whirlpool, and Zales.
Key Responsibilities:
• Provided weekly status reports, project tracking updates and overall assessments to Program Manager and team.
• Managed scope, including identifying issues and working with the Account and Program Manager on resolution plans.
• Worked with the project team to create detailed and accurate project descriptions, estimates, functional and technical specifications, schedules, timelines and written status reports throughout the development process.
• Responsible for the management of the User Experience Process; project documentation including, but not limited to Requirements document, User Interface Specifications, Strategic Brief, Wire-frames, Site Maps, Content Categorization and Taxonomies.
• Assessment of customer requirements for projects.
• Established and managed priorities for the project, while maintaining a focus on customer needs and expectations.
• Documented all aspects of project development through the use of electronic project extranets, written minutes, client call sheets, change request forms and other documentation.
• Found acceptable solutions and/or compromises for cross-browser and cross-platform code interpretation inconsistencies.
• Responded to questions regarding download time, code efficiencies, integration of client-side technologies, etc.
Technical Environment: ASP.NET, JAVA, J2EE, JSP, ASP, CSS, HTML, DHTML, JAVASCRIPT
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