Administrative Assistant

EXPERIENCE

Partners in Technology, Grand Rapids, MI January 2008 – Present

Title: Project Manager, Recruiting

Served as assistant to the Managing Director and her team to aid in organization, scheduling and planning.

Conducted market research projects for various job orders held by the company to source names and phones numbers via the internet and various sourcing tools.

Managed the company database by auditing records, adding files, and making any changes as necessary.

Re-organized and re-formatted the company’s training and operations manual and created an operations handbook for the company management team.

Assumed many of the responsibilities held by the Director of Operations including phone system administration, computer troubleshooting and maintenance and troubleshooting of the computer network as well as adding new users to the system.

Compiled various production reports and business forecasting reports on a monthly basis and assisted in the automation of these reports.

Conducted candidate references and degree verifications as needed.

Answered the phones and served as a customer service representative to potential candidates. In addition, served as the point of contact for people through the website for the purpose of answering inquiries and providing information.

Made all travel arrangements for the Managing Director and her team for business trips as well as coordinating accommodations for out of state candidates.

Managed the job posting sites and created job posting text out of job descriptions and posted on various posting websites.

Assisted the President of the company with various projects.

Responsible for maintaining the website for the company which involved adding and removing content as well as adding new employee pictures and biographies.

Created presentations for workshops and internal company meetings.

The Estate Planning Team, Middleburg, OH December 2005 – May 2007

Title: Book Keeper/Administrative Assistant

Maintained all aspects of Accounts Receivable including collections of all receivables.

Handled all aspects of Accounts Receivable and Accounts Payable for the company and for the President of the company.

Handled all personal matters for the President of the company including appointments, travel plans and personal banking.

Responsible for assisting in bringing in additional business through the use of marketing plans developed by the company for potential clients.

Contacted clients and prospective clients by phone to schedule and confirm appointments as well as obtain feedback from seminars and meetings.

Prepared and produced marketing packets for clients and prospective clients which included design, content and inserts.

Conducted research for members of the company on various topics in relation to estate planning and each of its many facets including demographics and statistics.

Assisted in preparing life insurance and long term insurance forms and applications and following up on results from the various insurance companies.

Typed all outgoing correspondence and client communication pieces.

Assisted with the content management and preparation and disbursement of monthly newsletter to clients and potential clients.

Tri-S Controls, Inc., Valley City, OH June 1997 – December 2005

Title: Assistant Office Manager

Responsible for generating customer invoices, statements as well as collection of the aged receivables.

Assisted with Accounts Payable by entering data into accounting program and marking deposits. This also included auditing correct quantities on these invoices.

Performed daily answering of telephones, serving as customer service representative and service liaison for the company.

Handled all incoming and outgoing material and equipment returns for faulty equipment and followed the strict criteria of return for each item.

Assisted with inventory control and the creation an inventory management system of organization.

Reorganized and maintained customer files.

Maintained schedules and the master calendar for the service/technical staff for service calls and annual service contracts.

Supported senior managers and sales staff in various facets of company operations from sales quotes, to correspondence, to assisting with catalog information.

Maintained excel spreadsheets of contract customers to insure proper inspection schedules and satisfaction of service provided.

Assisted in shipping and receiving of customer orders.

Assisted with blueprints by adding wiring diagrams using AutoCAD.

Coordinated and planned company events throughout the year.

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