Customer Service Manager

Frank Williams

P.O Box **

Daingerfield Tx, *****

Home 903-***-****

Cell 903-***-****

Email: *******@*****.***

Objective: Entry level position and to earn advancement through on the job performance

Education:

East Texas Baptist University, Marshall, TX

Degree: Bachelor of Science

Major: University Studies Minor: Education / Kinesiology

Completion Date: May 5, 2011

Experience:

Inventory Manager (Summer Intern)-Dollar General Store, Nacogdoches, TX (June-July, 2010)

Accomplishments: Learned the importance of communication and customer service that helped me to develop a rapport with customers and co-workers. Duties ranged from stocking shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. Periodically took a physical count of inventory to determine space availability. Also assisted customers in need, while effectively managing the checkout station.

Food Preparation – East Texas Baptist University/Sodexo, Marshall, TX (August 2008- May 2009)

Accomplishments: Learned to be prompt to the requests of my superior and have a sense of urgency. Was able to use what I was taught and applied my own managerial techniques with new employees. Duties were to inform supervisors when supplies were needed or equipment was not working properly. Stored food in designated containers and storage areas to prevent spoilage. Prepared a variety of foods according to customers' orders or supervisors' instructions.

Warehouse Clerk (Summer Intern) - AEP Electric Company, Longview, TX (June-July2008)

Accomplishments: learned to multi-task and polished my organization skills. Duties were maintaining inventory/re-stocking merchandise as well as having to use a computerized program to locate merchandise. Transported items to assigned locations of the warehouse.

Academic Achievements:

• National Dean’s List (2005-2006)

• Texas Scholar (2005)

Awards/Activities:

• Mentor Leadership Group Program participant at Robert E. Lee Middle School (2009)

• Habitat for Humanity’s Community Service Housing Project (2005)

• Four years of college football: Team Captain junior / senior year (2009-2010)

• Nominated / played in All American Bowl Game in Charleston, W.Va. (2011)

• Team Captain in All American Bowl Game (2011)

Contact this candidate