Billing/Collections Specialist
Resume:
Joseph Marrero
Alburtis, Pennsylvania 18011
Phone: 646-***-****
Email: ******.********@*****.***
Experience:
Quality Technology Services
Senior Billing Specialist April 2007- April 2011
Participate in weekly staff meetings to implement better resolutions and procedures
Enter customer contracts on a daily basis
Manage and Process monthly billing utilizing Microsoft Great Plains
Review contracts and SOWs to accurately capture all invoice elements
Work closely with Sales, Legal, Contract Department and Service Account Managers
Interact with Company personnel to ensure all items are correctly captured in invoices
Maintain contract database and log keeping items current at all times
Participate in collections efforts ensuring a low DSO level is maintained at all times
Provide customer service for customer billing inquiries
GLOBIX Corporation(Acquired by QTS)
Senior Accounts Receivable/Billing Specialist April 2006- April 2007
Participate in weekly staff meetings to implement better resolutions and procedures
Process monthly billing by utilizing the Oracle Billing system to produce all invoices on a monthly basis
Assist in monthly closing process
A/R Reconciliations
Provide monthly reports
Work very close with Sales, Legal and Contract Department
Place daily phone calls to clients to procure payment on past due balances
Accounts Receivable Specialist July 2004- April 2006
Running daily lockbox process and ensuring bank deposits are correct
Check applications
A/R Reconciliations
Assist in monthly closing process
Assist with bringing DSO from 120 days to 45 days within 90 days
Review customers batches recorded from bank and check online lockbox
Worked on financial reporting to reduce aging percentage & improve monthly goals.
Validating customer accounts and resolve discrepancies in a timely manner
Working with the senior accountants to ensure adjusting receivables entries are properly recorded
Senior Collections Specialist July 1999- July 2004
Assist Credit & Collections Manager with identifying accounts for outsourcing and litigation as needed
Place daily phone calls to clients to procure payment on past due balances
Devise settlement and payment arrangements for customers with cash flow problems
Act as witness in court during cases filed
Send correspondences to customers to inform of service interruption
Performed service interruption by using Remedy system to input data needed to carryout service interruption
Assist legal department with compiling necessary data for each account chosen for litigation
Investigate and resolve customer complaints and inquiries
Maintain accurate and professional documentation in all customer file using in house program as well as Oracle Financials
Perform account reconciliations
Assist with cash applications
EDUCATION:
Medgar Evers College Grover Cleveland High School
1996 – 1998 1991 - 1995
General Academics Diploma Language: Spanish- Read, write and speak
COMPUTER SKILLS: Windows environment: Microsoft Access, Microsoft Excel, Microsoft Word
Software Programs: Microsoft Great Plains, Quickbooks, Oracle, Remedy,
MAS90
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