Customer Service Sales

Marlon Baptiste

*** ******* ***.

New Rochelle, NY 10801

Primary: 914-***-**** / Secondary: 914-***-****

***********@*****.***

HIGHLIGHTS:

Familiar with Computer Technical Support, Web Design, IT Project Management, Network Security, Database Management, Visual Basic, and C++ Programming,

Proficient in MS Office (Word, Excel, PowerPoint, Access, and Publisher) plus Data Entry, and Filing

Customer Service: Problem Solving, Sales, Interpersonal and Written Communication, plus Organizational Skills

EDUCATION:

2004 – Bachelor of Business Administration, Monroe College, New Rochelle, NY

Major: Computer Information Systems

EXPERIENCE:

12/2011–9/2012 West COP Ossining, NY

Office Assistant

Answer telephones, direct calls, and take messages.

Maintain and update filing and database systems, either manually or using a computer

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

7/2010–10/2011 Westchester Hispanic Coalition White Plains, NY

Maintenance

Requisitioned supplies and equipment needed for cleaning and maintenance duties.

Serviced, cleaned, and supplied restrooms; gathered and emptied trash.

Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming them.

11/2007–12/2007 Toys R Us (Seasonal) Yonkers, NY

Sales Associate

Greeted customers and ascertained what each customer wanted or needed.

Described merchandise and explained use, operation, and care of merchandise to customers.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

2/2003–9/2006 Regal Entertainment Group New Rochelle, NY

Concession Supervisor/Usher

Took customers’ orders.

Prepared bills for food, accepted payments and made change.

Supervised a crew of 15+ workers.

Examined tickets and passes to verify authenticity.

Provided customer service; assisted customers with questions.

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