Manager Customer Service
Resume:
PHILIP COSTALES
*** ********* ******, **********, ** 07095
eirrfx@r.postjobfree.com
Seasoned professional with a solid background in manufacturing equipment and over 15 years experience as follows:
• Quality Assurance, TQM
• KPI’s, CIWG
• Lean Manufacturing
• Process Improvement
• Customer Service
• Cost Reduction & Budgeting
• Six Sigma, Kaizen, 5’s
• Risk Management
• Safety Champion
• Continuous Improvement
• Food Safety Manager
• Employee Relations
PROFESSIONAL ACHIEVEMENTS
• Improved production yield from 85% to 96% within 10 months of Animal Crackers production line
• Saved $25,000 yearly through cost savings of damaged goods from vendors and improved overall quality of delivery
• Introduced Continuous Work Improvement Groups in two departments
• Reduced customer complaint by 35%
• Transitioned two departments from mass production to lean manufacturing
• Implemented 5 “s” techniques in three departments
• Minimized overhead and improved current equipment lay-out with introduction of robotic packaging
• Improved production yield by 3.5% within 3 months of Premium crackers production line
PROFESSIONAL EXPERIENCE
Operations Supervisor
Kinder Morgan, 2008 - 2009
• Designed training guides and reference manuals for new hires
• Created new schematics of tanks, pipelines, headers, inbound/outbound dock transfers, and area lay-outs
• Oversaw operations of all petroleum transfers via pipeline, barge or ship
• Introduced new procedures and SOPs.
Plant Shift Supervisor
Captive Plastics, 2006 - 2008
• Supervised operations of four departments during off shifts
• Effectively utilized labor based on production schedule
• Managed warehouse during off shifts
• Introduced new PPEs
• Instituted continuous improvement team, performance matrix, and employee communication board
Operations Manager
Cadbury Schweppes, 2004 - 2006
• Provided direction and facilitation of all production line Team Leaders, including Production Manager and 45 hourly employees
• Reviewed work performance, CPI, KPI’s, Yield Analysis, Continuous Improvement Work Groups, and HAACP
• Directed all plant activities, including performance management, development and counseling, continuous improvement training, monitoring of inventory, coordination with vendors, and meetings planning with staff and upper management
PHILIP COSTALES
eirrfx@r.postjobfree.com
page 2
Production Supervisor / Safety Champion
Kraft Foods North America, 2002 - 2004
• Implemented new processes, enforcing GMPs, HACCP & Packaging Safety
• Improved current production systems to increase hourly count
• Monitored production and employee performance
Team Leader / Production Coordinator
Ford Motor Company, 1993 - 2002
• Maintained SQDCME board on group progress; tracked issues regarding equipment, inventory, quality, safety, cost per unit, quality process sheets, material flow, and after action reports
• Coordinated work group meetings
• Conducted cycle counts and maintained inventory levels by utilizing MIN/MAX system
• Organized and tagged damaged products during production and performed follow-up reporting
• Maintained FPS principles consistent with visual aids, safety, cost per unit, and time injuries
EDUCATION & CERTIFICATIONS
Food Safety Manager, American Institute of Food Safety, NJ, 2006
Sanitation Process, Eco Lab Food & Beverage Sanitation, NJ, 2005
Effective Leadership, Communication and Human Relations, Dale Carnegie Course, NJ 2005
Employment Law, Situational Leadership, Communication, Management Skills, Kraft Foods LPK, NY, 2004
Flour Engineering, Operation Techniques, Product Evaluation, Kraft Quality Programs, Kraft Foods BTU, NJ 2003
Diversity in a Multicultural Workforce, Ford Motor Co. “United in Diversity”, NJ, 2002
6-Sigma Green Belt, Lean Manufacturing, 5’s, North American Education, Training & Development, NJ, 2001
Business Management, Middlesex County College, NJ, 1997 - 2000
Train the Trainer, On the Job Training, Excel, Institute for Management & Technical Development, NJ, 1997
Business Management, Berkeley College, NJ, 1991 - 1993
Medical / Safety Specialist, Academy of Health Science, TX, 1989
SOFTWARE KNOWLEDGE
SAP System, Panasophic, NP Audit, IBM AS400 Client Access, Microsoft Word, Excel, PowerPoint, Outlook, and Project, Kronos, Lotus Notes, Down Time Manager, NetTerm, Time Force, Gallahad, Dock Scheduler, MAS90
MILITARY COMMENDATIONS
US Army, 1988 - 2002 US Air Force, 1997 Combat Medical Specialist / Flight Medical Technician
National Defense Medal, Army Achievement Medal, Merit Award (5 times awarded), Good Conduct Medal (4 times awarded), Army Service Ribbon, Air Force Service Ribbon, Armed Forces Service Ribbon, Desert Storm Service Ribbon, Governor’s Unit Citation Award, Army Reserve Achievement Medal, Certificate of Appreciation (2 times awarded), NJ Commendation Medal, Operation Noble Eagle Letter of Appreciation (Task Force Vigilant Hawk), National Defense Medal with Oak Leaf Cluster awarded for September 11, 2001 (Operation Noble Eagle)
Awarded State of NJ Commendation Medal for “Outstanding Achievement” in support of Homeland Security
LANGUAGES
Bi-Lingual: English and Spanish
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