Sales Customer Service

KIMBERLY EYERLY

**** ********* **** • Ceres, CA *5350

209-***-**** • ***********@*****.***

MANAGEMENT OPERATIONS

Expert consensus builder, creative problem solver and successful Management and Operations Professional with a demonstrated history of Sales/Marketing collaboration, quality control, infrastructure development and market penetration strategies in a clinical/medical environment. Eager to contribute solid leadership, medical industry expertise, program administration and staff development talent toward optimizing the goals of a progressive employer in a Healthcare Management/Operations role. Bold, analytical thinker with financial acumen and budget management expertise as well as the ability to drive sales, cost containment and revenue development strategies to secure growth in a challenging economic climate. Proficient in MS Office, Brighttree, Dezine, and WordPerfect.

Core Competencies

Medical Technology Integration Strategies • Sales/Marketing • Brand Development • Vendor Relations

Staff Training/Development • Negotiation • Communications • Budget Oversight • Interpret Trends/Market Intelligence • Understand Competitive Positioning • Process Streamlining • Operations Improvement • P&L • Talent Acquisition/Development • Quality Control • Cost Cutting Initiatives

PROFESSIONAL EXPERIENCE

Care Medical, Merced • CA 2006 – Present

Branch Manager

Provide complete Branch oversight operations support and market penetration initiatives for Durable Medical Equipment company. Close collaboration with Sales/Marketing teams to develop and execute additional revenue gain strategies and increase territory expansion efforts. Recruit and train top tier talent at multiple locations to ensure business continuity and growth. Develop and grew marketing and CSR team that accurately identifies patient requirements and provides uncompromising levels of quality service that meets/exceeds CHAPS standards. Continuously meet corporate sales goals, develop, and present monthly quota reports. Oversee budget incentive compensations programs, payroll management and oversee product inventory, distribution and RMAs.

Key Highlights:

• Earned Branch Manager of the Year honors - sustained annual profit of up to 23% since beginning of tenure.

• Oversaw 2nd most profitable branch in 2011 and profitable and growth for 2012 first quarter.

• Exceeded company targets for on hold DSO at or below 5 days and branch DSO at or below 42 days.

Apria Healthcare, Merced • CA 2003 – 2006

DME Insurance Coordinator/Branch Supervisor

Oversaw branch operations and provided key training and supervisory efforts for branch personnel while developing strategic relationships with doctors, hospitals, and health care providers. Managed processing of patient documentation and insurance and billing efforts that ensured accurate and timely accounts receivables. Researched, verified patient qualification, and obtained insurance authorization for HMOs, PPOs, Medicare, Medi-Cal, etc.

Key Highlights:

• Dramatically reduced outstanding billing from $153K to $37K within one year and awarded Branch of the Year for outstanding operations oversight.

Med America, Modesto • CA 2001 – 2003

Collections Supervisor/Billing Representative

Provided collections office oversight for 5 Urgent Care Clinics, trained, and supervised 12 billing personnel. Traveled to urgent care sites and met with management to coordinate weekly and monthly goals and monitor/audit progress. Oversaw collection calls with patients, insurance companies, processed billing payments, and documents for ER and Urgent care sites.

EDUCATION AND CREDENTIALS

Collections and Customer Service Certified - Apria Health Care

Home Medical Device Retail Exemptee License Public Speaking BLS Certified: certification # 3009

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