Manager Customer Service

MARIEL Y. FELIX

**** ******** ** ********, **. **503

© 979-***-**** Msg: 832-***-****

********@*****.***

OFFICE MANAGER

CAREER PROFILE

Seeking a challenging career as an HR Office Manager that can use my expertise and offers excellent mobility and room to grow, utilizing my human resource experience, professional demeanor and strong ethics to maximize productivity within a company.

Results-focused, quality-driven professional with extensive experience in Human Resources position, demonstrate consistent achievement of objectives, strong management and service skills, dedication to organizational goals. Advanced presentation and relationship development abilities, I am detailed, bilingual and posse’s strong analytical and organizational skills, efficiently able to independently multi-task and pedal well under pressure with flexibility to work as a team player.

Certification & Skill Areas:

• TWIC CARD • OSHA Safety 30 Hours • Quicken / Excel

• Human Resource • NCCER Certified • Window Vista

• Small Business Management • CPR, EEO & Team Training • Accounting

• Safety Basic Plus • Microsoft Office 2007 • Outstanding Performance

EXPERIENCE JV INDUSTRIAL ~ HOVENSA January 2010 – March 2010

St. Croix, US Virgin Islands

HR / ADMINISTRATIVE CLERK

-Administratively Assisted in HR proceedings, Office functions, helped Planner with paper work, Accounting and other duties as assigned during the FCC Turnaround for HOVENSA Oil Refinery

ZACHRY INDUSTRIAL April 2009 – May 2009

Hillabe, Alabama

ADMINISTRATIVE CLERK

-Administratively Assisted in HR proceedings, Office functions, helped Planner with paper work, Accounting and other duties as assigned during the convertion for Hillabe Power Plant..

FOUR LIFE RESEARCH INC, July 2006 – January 2009

Orlando, Florida

INDEPENDENT DISTRIBUTOR

-Coordinated and arranged group presentation, trained new members when joining company. Traveled weekly promoting the company.

PINNACLE SERVICES LLC / HOVENSA REFINERY, July 2004 – July 2006

St. Croix, US Virgin Islands

HUMAN RESOURCE SPECIALIST

-Held full responsibility for staffing at Hovensa HR/Legal Department, Received, reviewed & processed all new applications/resumes for a Maintenance Convertion Project. Develop and maintained relationships with employment agencies and other recruitment sources. Also did legal assistant with attorneys for Hovensa (Oil Refinery). Knowledge of legal requirements and reporting regulations. Maintained a safe and very productive work environment. Other HR duties as assign.

PIC – HOVENSA REFINERY, May 2004 – July 2004

St. Croix, US Virgin Islands

OFFICE MANAGER -Directly reported to Flour Daniels and P2S, Assigned all project duties and functions in the FCC Expansion-Recovery Project. Able to handle all heavy office activities, review applications/resume; evaluate applicant skills, craft and made recommendations regarding applicant’s qualifications to Fluor Daniels and P2S. Sent qualified candidates for drug screening and physical requirements, did badge request. Enforced all refinery rules and regulations, did safety meetings before work permits were issued. Other duties as assigned.

DEPT. OF HOMELAND SECURITY January 2000 – April 2004

BEUREAU OF CITIZENSHIP & IMMIGRATION SERVICES, St. Croix, US Virgin Islands

NATURALIZATION COORDINATOR

-Assisted special agents in the investigating files that were assigned to fraud dept. Did file transfer into or charge out case file to INS file control office, INS attorneys, officers, inspectors, agents, managers and other Management personnel. Perform timely and accurate and complete data entry. Prepared cases, proper legal documents for court proceedings, including all paper work for Oath ceremony at the District court on a monthly basis. These duties enhanced my skills at court and my abilities to perform my job in an exemplary manner. Other duties as assigned.

IMMIGRATION & NATURALIZATION, DEPT. OF JUSTICE July 1999 – January 2000

Orlando, Florida

RECORDS MANAGEMENT -Performed duties and assisted the Officer in Charge. Did file transfer into or charge out case file to INS file control office, Assisted INS Attorneys, Officers, Inspectors, Agents and other Management personnel. Perform timely and accurate and complete data entry. Other duties as assigned.

IMMIGRATION & NATURALIZATION, DEPT. OF JUSTICE January 1999 – July 1999

DynCorp Burg / Warner, St. Croix, US Virgin Islands

FINGERPRINT TECHNICIAN -Responsible for performing all task with catturing manual fingerprints of applicant. Greeting applicants, reviewings documents, checking applicant’s ID, entering biografical data relating to applicant in support of the biometrics activities in automated system. Catturing applicant biometric either mannually or electronically to include fingerprint, press print, signature, and photo. Printing fingerprint card’s. Performing a quality review of the manual or electronic prints, signature and photo. Scheduling applicants for biometric and I-90 processing. Other duties as assigned.

PRIMARY CARE, PLLC., St. Croix, US Virgin Islands September 1987 – November 1997

OFFICE MANAGER (1990-1997) HR ADMINISTRATION (1987-1990)

-Performed all office menagement for busy health care practice. Did medical release for Attorneys or for court proceedings. Provide accurate and timely correspondence, accounts payable, accounts receivable, finnacial reports, tax records, payrolls, and workers comp. Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service to all. Maintained a safe and productive work environment.

PROFESSIONAL DEVELOPMENT BLACKSTONE LAW SCHOOL, Emmaus, PA

Legal Assistant / Paralegal, Graduate.

UNIVERSITY OF THE VIRGIN ISLANDS, St. Croix, US Virgin Islands

Human Resources Management, Certified.

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