Customer Service Manager

Carlos Ramirez

****Watchlight Rd Richmond, VA ***34 804-***-**** eiiqa4@r.postjobfree.com

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OBJECTIVE

To obtain a management position

EDUCATION

Virginia Commonwealth University (VCU) December 2011

Bachelor of Science in Business Management

Minor: Economics

EXPERIENCE

Bank Of America

Home Service Specialist II February 2012- Present

•Perform borrower and property financial analysis

•Knowledgeable of federal lending regulations governing real estate lending

•Responsible for processing and manually underwriting loans

•Verify and approve customer income and assets documentation

•Resolve title issues including vesting and judgment liens

•Responsible for closing and funding

•Ability to manage a heavy pipeline of 50 or more loans

•Develop customer loyalty by maintaining a high level of customer service

Mortgage Outreach Services July 2007 – October 2008

Mortgage Consultant

•Assisted customers resolving issues regarding delinquent accounts

•Determined best available workout solution to maximize asset value

•Oversaw and managed a bilingual team of six mortgage consultants

•Assisted customers with re-payment plans and loan modifications

•Advised customers of necessary actions and strategies for debt re-payment

Capital One Bank October 2005 – November 2006

Account Manager

•Established customer loyalty by providing excellent customer service

•Handled customer concerns, requests and complains

•Resolved issues regarding credit card accounts

•Provided solutions to pricing and billing inquiries

HONORS

•National Society Of Collegiate Scholars (August 2008–May 2009)

ORGANIZATIONS

•VCU Latino Student Association (August 2008– December 2011)

SKILLS

•Creative, innovative and self motivated

•Computer: Microsoft Office (Access, Excel, Outlook, PowerPoint, and Word.)

•Fluent in Spanish

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