GLENN DAVIS

*** ********* ****** ********: (***) 831 - 1586

Toronto, Ontario Residence: (416) 423 - 6779

M4C 4A5 Email: eiinzo@r.postjobfree.com

| |

PROFILE

Conscientious and detail-oriented Senior Materials / Customer Service

Manager with over 20 years of solid managerial experience.

> Superior interpersonal, communication, analytical and problem solving

skills.

> Successful track record in planning, organizing and implementing

continuous improvement with a focus on profitability, through

effective co-ordination, mentoring and motivation of personnel.

> Accomplished leader who collaborates and partners with all relevant

stakeholders to achieve overall corporate objectives.

> Demonstrated ability to be both decisive and visionary in the thought

process. All decisions are made "with one eye on the present and one

eye on the future".

| |

CAREER SUMMARY

Royal Building Products 1993 - Sep. 2012

Materials Manager (2004-2012)

Customer Service Manager (1993-2003)

Reported to the Vice President of Manufacturing and previously to

Sales/Marketing Manager for this manufacturer of vinyl siding and

accessories with 2011 sales totaling $125 million. Managed a staff of 50

through 3 managers responsible for production planning/scheduling, customer

service, shipping and warehousing functions. Demonstrated consistent

ability to achieve continuous improvement through the effective

coordination, reorganization and motivation of personnel.

Project Leadership

> Developed a Production Planning/Scheduling program consistent with the

LEAN implementation in 2004. Conducted an ABC sales data analysis,

created and utilized product classification codes to ensure that

production output and inventory levels supported changing business

requirements. Coordinated the reorganization of the warehouse based

on the same ABC data analysis, to maximize both the efficiency of

order shipment and warehouse space allocation.

> Successfully facilitated a smooth transition to JD Edwards within

Customer Service, Production and Shipping/Warehousing departments.

Fulfilled role of Product Data Management (PDM) for creation of 1500

SKUs. Established definitive parameters and ensured logical repetition

of description in set up process to enhance sales data reporting and

consistency in future creations.

> Spearheaded SOX compliance process with respect to documentation and

application for Customer Service, Shipping/Warehouse, and Inventory

Control departments.

Cost Improvements

> Reduced overall inventory value by 60% over 6 years, while maintaining

a 97% order fill rate.

> Improved aged inventory value from 20% total inventory over 365 days

in 2004 to 3% in 2012.

> Introduced new pallet design resulting in 25% decrease in material

costs, 10% decrease in labour costs, and increased shipment capacity

on certain truck loads.

> Improved accuracy of shipments with bar code scanning, a reduction in

less than truck load freight costs to correct shipment errors.

> Designed and implemented various Multi Stop Shipment Programs.

Provided customers with the opportunity for better inventory

management and product turns, enhanced customer service and

responsiveness to their dealers and builders, with the net result

being an increase in overall sales.

Materials Management

> Managed $2 Million customer service budget for samples and promotional

materials for 2 plants. Oversaw the purchasing and structuring of

appropriate inventory levels for same.

> Coordinated processes with purchasing to ensure a timely supply of

specific raw materials associated with production requirements and

implemented corrective action as needed.

Quality Improvements

> Collaborated with Quality Control, Production and Shipping departments

to develop a new pallet design for shipments utilizing a shrink wrap

machine. Achieved a highly successful implementation by coordinating

in-house testing, customer test shipments, receipt of customer

feedback, and directing adjustments as required.

> Partnered with the Quality Control, Production and Shipping

departments to launch bar code scanning for order shipping and

inventory cycle counting. Consulted with various personnel on purchase

of scanners, radio frequency point locations in the warehouse, and

development of bar code design on product labeling.

> Developed a new streamlined Customer Merchandise Return process with

other relevant departments. Substantially decreased time frame of

process by 50%, from 6 weeks to 3 weeks.

> Monitored customer shipments ensuring synchronization between Shipping

and Production departments with respect to manpower and capacity.

Leadership

> Trained, motivated and developed staff to maintain LEAN principles and

techniques applicable to their assigned scope of responsibilities.

> Chaired a weekly Production Planning meeting.

> Served as member of IT Steering Committee, identifying and evaluating

future IT projects.

> Participated in Senior Management Strategic Planning meetings as

required.

> Instructed personnel on a monthly basis on Healthy and Safety topics.

> Assisted in Accident/Incident investigations, return to work meeting

with the WSIB for injured workers, and was an active member of the

Emergency Response Team.

American Standard 1989 - 1991

Manager, Order Services

Reported to the Vice President of Distribution for this manufacturer of

bathroom fixtures and fittings. Supervised 5 Customer Service

Representatives and implemented a new order processing system. Monitored

distribution incentive, buying programs and oversaw the allocation of

product to distributors, during periods of short supply and inventory

imbalance.

PRIOR to 1989, held various positions for Levitt Safety Limited and

Amphenol Canada.

EDUCATION

> Bachelor of Commerce - Marketing Major, Concordia University,

Montreal, 1982

PROFESSIONAL DEVELOPMENT

> Basic First Aid Training, CPR/AED (2012)

> Workplace Violence, WHMIS, Emergency Response/Spill Response,

Incident/Accident Investigation and WSIB Claims Management training

(annually)

> Basic Fire Safety & Portable Fire Extinguisher Training (2011)

> IAPA Health & Safety for the Manufacturing Sector (Parts I & II)

> Management Performance Seminar (2005)

> "Demand Flow Technology" (JIT) (1991)

> Seminar "How to Improve Customer Relations" (1987)

INTERESTS

> Music, travel, golf and American Civil War publications.

> Personal and professional growth and continuous learning.

Contact this candidate