Francis M Lillis
*** ******** **** * Roanoke, TX 76262
C: 214-***-**** * email@example.com
Background: Dedicated professional with more than 14+ years Sales/Customer Service experience including 8+ years in Supervision/Management
Sales Skills: * Market Analysis * Effective Presentations
* Advertising & Promotions * Negotiations
* Prospecting & Networking * Closing the Sale
* Assessing Customer Needs * Managing Key Accounts
Management * Strategic Planning * Inventory Control
Skills: * Budgeting & Forecasting * Ordering
* Cost & Labor Controls * Vendor/Customer Relations
* Interviewing & Hiring * Loss Prevention
* Training & Supervision * Record Keeping/Accounting
* Performance Evaluations * Problem Solving
TD AMERITRADE -Fort Worth, TX 08/2011 to 05/2012
Quote and Authorization Rep: Direct client interface related to account information, also provided responsive
and accurate client service regarding account management and activity issues.
95% C.S.I. with over 30 evaluations.
Number 1 in availability and average handle time.
AUTOPLEX - Clarksville, TN 01/2006 to 08/2011
Pre-Owned Sales Consultant: Implemented sales strategies for marketing vehicles to a diversified customer base. Cross-trained in Finance and Insurance.
Increased average per car gross profit by 100% by starting a aftermarket program.
Average $500 dollar commission per car.
NOKIA - Roanoke, TX 02/2004 to 01/2006
Supervisor: Trained and supervised up to 15 personnel ensuring compliance with Quality Assurance standards and production schedules. Conducted performance evaluations.
Consistently exceeded production quotas.
DON DAVIS AUTO - Arlington, TX 01/2002 to 02/2004
Sales Counselor: Marketed new automobiles ensuring achievement of Customer Satisfaction goals.
Consistently achieved sales goals, earning numerous Company Sales Awards.
MDC GIFT SHOPS - Dallas, TX 09/1997 to 01/2002
Store Manager: P&L accountability for 3 retail locations. Interviewed, hired, trained, and supervised 15 employees. Developed and facilitated strategic sales, marketing, and promotional campaigns for increasing revenues. Monitored inventory levels, introduced loss prevention procedures, and ordered product.
Revised buying and merchandising strategies that increased sales by more than 75%.
Began as Cashier and promoted to positions of increased responsibility.
THE KROGER COMPANY - Keller, TX 05/1994 to 09/1997
Customer Service Manager: Directed font-end operations including the training and supervision of up to 30 personnel. Conducted performance evaluations and resolved customer service issues.
Began as Sacker and promoted to various positions of increased responsibility. Promoted to CSM while still attending high school.
1997 Graduate of Keller High School - Keller, TX