Jackline M. Kioko.

*** ******** ** *** *, Newport news, VA 23601.

770-***-**** | ei3529@r.postjobfree.com

Hospitality Management Trainee

Highly accomplished and determined administrative/ HR assistant/ customer service rep. looking for a more challenging career in hospitality management.

Key skills:

Responsible for scheduling interviews for job applicants and performing software based background checks.

Provided assistance to HR department in sorting, coding and filing employee confidential forms and documents e.g.W-2, benefits and compensation forms.

Responsible for preparation of employee time cards

Delighted in training and supervising new employees, interns and volunteers

Responsible for communicating through intranet networked emails introducing new members, oncoming event/ training reminders and other departmental related information.

Provided assistance in mail sorting, ordering flowers and cards for ailing team members and making shipping and delivery arrangements.

EDUCATIONAL SKILLS

Strayer University- MBA – currently enrolled.

- Strayer University- Bachelor’s of Business Administration concentration in Tourism and Hospitality Mgmt. Took minor in HR as electives. ( Apr 2008- Dec 2011) (Magna cum Laude Honors). GPA- 3.80.

Relevant courses include: Strategic planning in hospitality management, Contemporary business, Leadership and organizational behavior, Compensation management, Labor relations, Staffing organizations, Training and development, Information systems, Business Ethics, Principles of hospitality and tourism, Quality service assurance, Communication for business and the profession, Business Law 1, Fundamentals of E- business, Principles of management and Human resource management.

- Wildlife clubs of Kenya: Center for Tourism training and research Institute (CTTR) - Nairobi, Kenya- Tour Guiding and Administration (2000-2002).

- Kenyatta University: African Virtual University- Nairobi Kenya- Computer studies- Word, Excel, Access, and PowerPoint- (1999-2001).

- Mt. Top Hotel and Travel Institute: - Nyeri, Kenya - Tours, travel and hotel management courses. (1999).

- Language schools- Alliance Francaise – Nairobi for French and Tidasons College for German.

WORK EXPERIENCE:

Night Auditor/ guest service agent - Hampton Inn –Hampton VA Dec 5, 2010 to current

- Reservations, customer service, guest complaints. Helping management to prepare time cards.

Night Auditor- Jameson Inn and Suites - Newport News VA Aug 29, 2012 to current

• Reconciling and submitting of reports, laundry and preparing and setting up breakfast.

Night Auditor - Hilton Garden Inn Lithia Springs- GA April to November 2010

• Performing front desk duties like check-in, courtesy calls after check-in, taking in guest requests, wake up calls, and check-out, selling rooms, data entry, ensuring cleanliness and neatness of lobby and front desk.

• Performing night audit duties like reconciling the days’ financial data from Restaurant, Pantry and Guest rooms.

• Reason for leaving: Relocation

Seasonal Receptionist - Zoo Atlanta, GA. Aug 2009 to April 2010

• Welcoming all guests with a genuine smile.

• Telephone & Front Office, Reception, switch board.

• Spreadsheets, database records, Filing, book keeping,Data Entry, Office Organization & Administration

• Email correspondence, both internal and external.

• Providing training and supervision to front desks’ new employees, volunteers and interns’

• Distributing incoming mails, faxes and ordering office stationary.

• Keeping up with departmental calendar and all zoo meeting rooms calendars as a help to Human Resources Department.

• Nominated to participate in the 2009 steering committee of food donations to help feed the hungry and homeless families in and around Atlanta as an assistant to the donations co-coordinator for Hosea feed the Hungry program.

Reason for leaving: Job was seasonal.

Administrative Assistant and Care giver - Siloam Cottage LLC, as an. Ellenwood, GA. Dec-2007- Nov 2010

• Handling all guests and phone calls at the center with respect and professionalism.

• Undertaking administrative and household duties, managing petty cash, ordering supplies and training new employees.

• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal time and less supervision.

• Acting manager when the manager went on 2 months vacation.

Reason for leaving: Relocation

Customer Service Volunteer - Hartsfield –Jackson Atlanta airport- - Atlanta, GA. Nov 2008 to Aug 2009

• Demonstrated excellent customer service skills by giving information in and around Atlanta Airport.

• Areas covered: information desk, security check-point, concourses north and south Terminals, baggage claim areas.

Administrative /Customer Care Rep - Tianshi Health Products-. Nairobi, Kenya. Feb - July 2007

• Customer service and administrative duties, store/ stock keeping and sales.

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• Proficient with Hilton ONQ and Room master hospitality management software and reservation systems.

• Courageous in leadership & supervision

• Tourism and hospitality management, Outdoor & Camping • Office Suite & Computer Systems (MS Word, Excel, PowerPoint, Access, Outlook, Publisher with Windows XP/Vista / Windows 7 )

• Interpersonal Relations & communication skills

• Event management, Business Ethics

• Effective team player and responsible worker.

• I am teachable, responsible, reliable and passionate about my work.

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• Languages – English, Swahili, French, German and 3 African dialects

Activities/ Awards/ Honors

- Best in Enrolling guests into Hilton’s HHonors program- 2011

- Strayer President’s and Dean’s list

- Member of the Alpha chi Alpha

- Church youth leader.

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